Personal Banker

Position: Personal Banker

Location: Kirksville, MO (Downtown)

Status: Hourly

Jump start your career at Equity Bank We are currently hiring energetic, team oriented, and community focused individuals to join our team With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

1. Build Client Relationships
   • Conduct professional client conversations that build and sustain trust and credibility.
   • Discover key life events happening with clients to ensure bank products and services are meeting financial needs.
   • Recommend and provide accounts, loans, and services that match clients' financial needs.
   • Promote bank products and services within and outside the bank.
   • Proactively make referrals to bank partners that result in additional revenue to the bank.
   • Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
   • Adhere to operating procedures and protocols.

1. Deliver a Consistently Superior Client Experience
   • Demonstrate excellent customer service skills.
   • Behave in a manner to create a welcoming, engaging, professional environment for clients to experience.
   • Proactively resolve client issues in absence of or as directed by Bank Manager.
   • Respond to routine client inquiries and requests.
   • Perform teller duties as needed and process client transactions.
   • Approve transactions for other employees within your assigned authority limit
   • Assist with bank opening and/or closing as directed.

1. Demonstrate Compliance with Applicable Laws and Regulations
   • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
   • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
   • Actively work with clients to understand each client's normal account activity, as appropriate for this position.
   • Complete periodic compliance training.

1. Perform other duties as assigned or required.

Required Skills & Education

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Ability to travel to Wichita, KS during first week of employment for required week-long training

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

---