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Fraud Operations Risk Oversight Manager

2 months ago

Franklin, United States Comerica Incorporated Full time
Welcome

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Job Qualifications:

  • Bachelor's Degree from an accredited university in Business, Finance, or related field from an accredited university; OR in lieu of a bachelor's degree, a HS diploma or GED and 8 years of Risk Management and other related experience in the financial services industry
  • 10 years of experience in building, managing or governing risk management programs within the financial services industry
  • 5 years of experience in the financial services industry reviewing trends, synthesizing information, making recommendations based on findings, analyzing risks, and creating mitigation strategies
  • 5 years of experience in analysis and development of policies, standards, regulatory risk, procedures, enterprise level performance-based reporting, and executive level communications
Job Description

Fraud Op Risk Oversight Manager

The Fraud (external, Internal and Theft) Oversight Manager is responsible for assisting with the strategic development, execution, and overall management 2nd line oversight of Fraud in alignment with ORM framework and corporate objectives. This position will be an extension of the Senior Operational Risk Director and will involve working with leaders and/or teams to ensure strategies and solutions are crafted and executed effectively, communications are clear, and issues are addressed immediately. including all second line of defense responsibilities, i.e. risk assessments, RCSA, new initative roll out, ongoing monitoring, and reporting of Fraud risks to corporate stakeholders, management, and governance committees. The Manager, Fraud Op Risk Oversight will be our 2nd Line "business expert" as it relate to all the form of fraud risk ( external, Internal and Theft) for both Operation and Fraud Strategy across all Comerica Business products, the manager will be responsible for multiple standards. Additional, ancillary projects may be assigned as needed.

The right candidate will:
  • Demonstrated industry experience related to Fraud and Operational Risk
  • Demonstrate strong program management and project management skills.
  • Synthesize inputs, from all cross-functional constituents, to define the strategy, supporting framework, and execute against associated actions.
  • Coordinate with Executive Leadership and colleagues for awareness, advocacy, and adoption.
  • Build strong relationships with colleagues, key stakeholders, and subject-matter-experts.
  • Be results driven and work independently to complete assignments with a strong attention to detail, with the ability to organize and prioritize as necessary.
  • Handle difficult and stressful situations with professional composure.
  • Demonstrate a natural curiosity to learn and proactively seek out information.
Position Responsibilities:
  • Approach and development of fraud oversight.
  • Primary point of contact for Fraud Risk.
  • Define the strategic direction of how to evaluate, monitor Fraud risk within the bank.
  • Define and implement the Fraud Oversight Program framework to assess, monitor, and report fraud risk in line with the ORM framework.
  • Develop, socialize, and codify fraud risk standard (which would include standard replated to Id theft program, fraud identification and reporting, authentication standards, internal theft) and subordinate policies and procedures.
  • Develop reporting capabilities and structure to support transparency, awareness, and risk decision-making capabilities.
  • Develop supporting communication plan to ensure stakeholder awareness of progress against required actions and associated timelines.
  • Develop training/guidance materials for all impacted colleagues across the organization.
  • Define, review, and articulate regular reporting on fraud performance to business partners, including insights and recommendations to improve Program effectiveness.
  • Provide guidance and support to impacted stakeholders on Program compliance and identify potential risk mitigation strategies. (ops loss standard).
  • Facilitate communication and coordination within the Second Line of Defense risk/program owners, line of business accessors, and the reporting team.
Execute on the Business Oversight for Fraud Risk
  • Ensure business partner adherence to the oversight Program in compliance with policy and regulatory requirements.
  • Manage team that will execute on ORM (operational Risk Management) to oversee all first line business functions as it relate to Fraud risk (Consumer, Commercial, Wealth, Payment , Corporate functions).
  • Facilitate communication and coordination between first- and second line-of-defense departments as needed.
Support the development of other Operational Risk Programs
  • On an ad hoc basis support other operational risk framework change that require the development of new program or structure to meet the Operational Risk organization need.


About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.