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Guest Services Ambassador

1 month ago

Geneseo, United States Revelry Labs Full time
*This position is for ROL Campgrounds. ROL is a valued partner of Revelry. See below for more information about our company and this position. Please submit a rsum (or relevant job experience) and cover letter and include in your cover letter why you would be a good fit for the role.

About ROL

ROL is an outdoor hospitality company building a network of boutique campgrounds with a shared focus on environmental sustainability and tech-enabled amenities. We're on a mission to deliver best-in-class experiences and to transform recreational campground development.

About this position

We're looking for candidates with guest services experience and familiarity with the RVing and outdoor hospitality industry.

This position is for on-site guest service ambassadors (GSAs) at our campground in Geneseo, IL.

Our guest services ambassadors are responsible for face-to-face communication with our guests, troubleshooting and resolution of guest concerns, and the day-to-day operations of our properties.

The best GSA candidates will
  • Have their own recreational vehicle,
  • Be passionate about camping, RVing, outdoor recreation, and environmental conservation,
  • Care deeply about customer experiences and take pride in providing the best service possible to our guests,
  • Be patient and empathetic with our guests, who come from all over the world and who have different levels of comfort and experience with camping and electronic booking systems,
  • Be comfortable working at an early-stage company where change and innovation are welcomed and embraced,
  • Have an interest in growing their career in the outdoor hospitality industry.
Description

As a Guest Services Ambassador, you will be responsible for the following:
  • Maintaining campground appearance and cleanliness;
  • Emptying firepits and trash cans throughout the property;
  • Cleaning bath houses, laundry rooms, and office spaces daily;
  • Attending to maintenance matters within your skillsets;
  • Being a caretaker and steward of all camp equipment;
  • Monitoring the check-in and check-out of guests;
  • Assisting guests with retail purchases and providing recommendations for local shops, outfitters and experiences;
  • Enforcing campground rules and guidelines, when necessary;
  • Communicating about guests, property conditions, and maintenance issues to your supervisors.
  • 100% guest satisfaction is your ultimate objective.
Required
  • Willingness to work in all weather conditions.
  • Capability to walk, sit, and/or stand for extended periods, as circumstances require.
  • Experience with and willingness to utilize POS and bookings systems.
  • Ability to lift up to 50lbs.
  • Familiarity with using laptops, smartphones, and workflow apps for communication.
  • Detail-orientedness, especially regarding accuracy of data and information sharing.
  • A readiness to handle credit card and other financial information securely.
  • Treating our properties with care and respect.
  • Taking care of guests like they are family.
  • Ability to de-escalate and/or resolve guests complaints and/or concerns.
  • Effective critical thinking and decision-making skills.
  • An unequivocal drive for guest satisfaction.
Compensation
  • Paid biweekly, hourly rate $15/hr.
  • 30/50AMP site accommodation (if required).
  • Utilities Credit.
  • Employee discounts.
  • Campground transfer program for high-performing employees.

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.