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Patient Services Lead

1 month ago

Champaign, United States Carle Health Full time

Position Summary:
The Patient Services Lead assists in the coordination of staffing and activities of central check in/check out. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. They will participate in onboarding and training new employees. . Assists the manager with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Works with clinical leadership to ensure provider schedules are efficient and free of scheduling issues. Enhance point of service collections to ensure financial stewardship.

Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field or Certified Healthcare Access Associate (CHAA) certification through NAHAM

CERTIFICATION & LICENSURE REQUIREMENTS
Certified Healthcare Access Associate (CHAA) Or Associate's Degree related field upon hire.

EXPERIENCE REQUIREMENTS
Two (2) years Healthcare/Medical Customer Service

ADDITIONAL REQUIREMENTS

  • Successful completion of medical terminology course
SKILLS AND KNOWLEDGE
Leadership and Organization skill. Ability to work independently. High Level of Computer Skills. Ability to communicate effectively and work collaboratively with others and to promote good interpersonal relationships for all staff in department. Ability to motivate others. Ability to accept and institute changes. Ability to confront, resolve and remain tactful in addressing complaints.

Essential Functions:
  • Perform essential job functions of Patient Service Representative I, II and III.
  • Assists in coordination of staffing and activities.
  • Assists leadership with orientation and training of new and existing coding staff
  • Acts as a role model and supports management initiatives for the department. Assumes leadership role in the absence of Supervisor/Manager.
  • Resolves work related issues or assists employees in solving work related issues.
  • Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
  • Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.