Lead Systems Administrator

2 weeks ago


Cranberry Twp, United States A.C.Coy Company Full time

Overview:

Location: Wexford, PA - Hybrid

Job Type: Full-time Hire

Work Authorization: U.S.Citizen or Green Card

A.C. Coy is currently seeking candidates for a Lead Systems Administrator role. Our ideal candidate is a hands-on technology leader with 7+ years of IT Support experience and strong Systems Administration expertise with MS Exchange and Azure.

Responsibilities:
  • Formulate and manage service level processes and procedures to ensure service level agreements, operational level agreements and underpinning contracts are developed and administered in a consistent manner across the organization.
  • Carry out service level agreement audits and extract necessary information to maintain currency and enable the business to establish and deliver effective and efficient services and sustainable targets; including analyzing and reporting on performance against service level agreements to highlight inconsistencies and guide the development of remediation activities.
  • Ensure the resolution and completion of services, including escalations, release changes, systems patches and versions, end-to-end delivery and uptime of operations to meet service delivery standards and optimal customer experience.
  • Identify opportunities to improve value for money and/or reduce cost, eliminate unnecessary delivery processes and administrative procedures without adversely impacting service to the business.
  • Lead, design, and implement the service model framework to deliver on improvements and enable the consistent monitoring and measurement of team and service effectiveness to expected standards.
  • Evaluates and engages suppliers and partners using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement and oversees the monitoring and reporting on vendor performance to ensure service delivery and performance metrics are met.
  • Drives and delivers continuous lifecycle and service improvements, including new and existing services, to achieve efficiency across technology platforms.
  • Lead and manage project planning, including business requirements, forecasting, budget, planning, and governance ensuring projects are aligned with business priorities.
  • Manage the work of 2 direct reports, including mentoring, scheduling, and reviewing work: Participate in hiring and termination decisions.



Qualifications:

Education:

  • Bachelors degree or higher in Information Systems or a related discipline

Experience:

  • 7+ years of progressive IT Support experience with 3+ years in a leadership role

Technical Proficiencies:

  • Administration of MS Windows 2016/2019 Server Active Directory/Azure AD environment
  • Administration of MS Exchange Server/Exchange Online
  • Administration and Management of MS Windows 10/11 compute environment
  • Administration of MS Intune environment and Autopilot deployment
  • Proficiency with Jira and Confluence use and administration

Leadership Abilities:

  • Leading the implementation of changes increase service performance
  • Establishing priorities, developing policies, and allocating resources for a department
  • Prioritizing, organizing, and delegating project assignments company-wide


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