Patient Access Representative Lead

1 week ago

St Paul, United States UnitedHealth Group Full time
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for greeting and welcoming patients in person.Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record. Collaborates with leader to ensure the team operations are staffed and working effectively.

Location: 333 Smith Ave, Saint Paul, MN 55102

Primary Responsibilities:

  • Greets and welcomes patient in person
  • Collects demographic and insurance information
  • Checks in or interviews patient to complete appropriate paperwork
  • Directs patient to their appointment or procedure
  • Uses resources, tools and procedure to complete registration for complex accounts
  • Verifies eligible and benefits information for payers and interprets results focusing on complex billing situations
  • Obtains cost information and explains information to patient as necessary
  • Collect co-pay or deductibles
  • Assists and counsels patient with application process for available financial assistance programs
  • Uses resources tools and procedures to complete accounts in assigned work queues
  • Collaborates with leader to ensure the team operations are staffed and working effectively
  • Coordinates the workflow among the employees within the work area and informs management regarding the operational needs of the department
  • Directs and checks the work of others
  • Participates in the orientation and training of employees and provides feedback to leadership
  • Provides technical and functional guidance to employees
  • May act as a back-up for all positions
  • Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma/GED (or higher)
  • 2+ years of Revenue Cycle or health insurance experience
  • 2+ years of customer service experience
  • Advanced level of proficiency with Excel
  • Intermediate level of proficiency with Microsoft Office products
  • Must be 18 years or older
  • Ability to work 8-hour days, 40 hours per week, Mon-Fri from 10:30am - 7:00pm
  • Ability to work every other weekend, 8-hour days starting between 10:30AM - 5:30PM
  • Ability to work on call every 3rd week & report to work within 30 minutes as needed
Preferred Qualifications:
  • Leadership experience
  • Epic experience
  • Financial Counseling experience
Physical Demands:
  • Consistent walking, standing, bending, turning, etc.
  • Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates.Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

  • Patient Access Representative Lead

    4 weeks ago

    St Louis, Missouri, United States Barnes-Jewish Hospital Full time

    Job Summary: We are seeking a highly skilled Patient Access Representative Lead to join our team at Barnes-Jewish Hospital. As a key member of our patient access team, you will be responsible for ensuring seamless registration and authorization processes for our patients.Key Responsibilities:Provide expert guidance and support to patient access staff on...

  • Patient Access Lead

    3 months ago

    St. Louis, United States BJC HealthCare Full time

    Job DescriptionAdditional Information About the Role Come and join the Missouri Baptist Patient Access Rep Team!!! Additional Preferred Requirements 1130-8:00 PM M-F, every 6 weeks on call Full time $750 Sign on Bonus Daily Pay Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to...

  • Patient Access Representative

    3 weeks ago

    St. Louis, MO, USA, United States BJC Full time

    About the RoleThe Patient Access Representative is a critical member of our team, serving as the first point of contact for patients and families. This role requires exceptional customer service skills, compassion, and a commitment to representing BJC with the highest standards of professionalism.Key ResponsibilitiesFacilitate Patient Access: Ensure seamless...

  • Patient Access Representative

    1 month ago

    St Louis, United States Mercy Full time

    Overview: Were a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...

  • Patient Access Representative

    1 day ago

    St. Louis, MO, USA, United States BJC Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at BJC. As a Patient Access Representative, you will be the first point of contact for our patients and will play a critical role in ensuring a positive patient experience.Responsibilities:Register and schedule patients...

  • Patient Access Representative

    3 weeks ago

    St Louis, Missouri, United States Barnes-Jewish Hospital Full time

    Job Summary: We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Barnes-Jewish Hospital. As a key member of our registration and scheduling team, you will be responsible for ensuring accurate patient identification, registration, and scheduling within multiple BJC systems.Key Responsibilities:Validate...

  • Patient Access Representative

    4 weeks ago

    St Louis, Missouri, United States Barnes-Jewish Hospital Full time

    Job Summary: We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Barnes-Jewish Hospital. As a key member of our registration and scheduling team, you will be responsible for ensuring accurate patient identification, registration, and scheduling within multiple BJC systems.Key Responsibilities:Validate...

  • Patient Access Representative

    2 weeks ago

    St. Louis, MO, USA, United States BJC Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled and compassionate Patient Access Representative to join our team at BJC HealthCare. As a Patient Access Representative, you will be the first point of contact for our patients and will play a critical role in ensuring a positive patient experience.Key Responsibilities:Utilize critical...

  • Patient Access Rep Lead

    3 months ago

    St Louis, United States Barnes-Jewish Hospital Full time

    Barnes-Jewish Hospital - 4921 Parkview Pl [Medical Records Clerk] As a Patient Access Representative Lead at Barnes-Jewish Hospital, you'll: Be proficient in registration, authorization securement and other pre-arrival workflows; Perform service recovery, support investigation and resolution of operational issues as required; Serve as a subject matter expert...

  • Patient Access Representative

    3 weeks ago

    St. Louis, MO, USA, United States BJC Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at BJC HealthCare. As a Patient Access Representative, you will be the first point of contact for our patients and will play a critical role in ensuring a positive patient experience.Key ResponsibilitiesUtilize critical thinking skills to problem solve a variety of...

  • Patient Access Representative

    6 days ago

    St Louis, Missouri, United States Mercy Full time

    OverviewMercy is a healthcare organization that values compassion and professionalism. We are seeking a Patient Access Representative to join our team.ResponsibilitiesFacilitate the patient's entrance into any Mercy facilitySchedule appointments and register patientsVerify benefits and pre-certify patientsCollect pre-visit information and populate patient...

  • Patient Access Rep Lead

    3 weeks ago

    St Louis, United States BJC HealthCare Full time

    Patient Access Is looking to hire a Patient Access Rep Lead!! Located at Barnes Jewish Hospital! Full Time - Monday- Friday Day Time hours - 7-3:30 PM Daily Pay $$$ $750 Sign On Bonus Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis,...

  • Patient Access Representative

    2 months ago

    St. Louis, United States SSM Health Full time

    JOB DESCRIPTION It's more than a career, it's a calling. MO-SSM Health Monteleone Hall Worker Type: Regular Job Highlights: Part-Time, Patient Access Representative I Position - SLUCare Behavioral Health Urgent Care. Schedule: Two 10-Hour Shifts per week, 9am-7pm. Days may vary. Location: Monteleone Hall - South Grand Boulevard, Saint Louis, MO ...

  • Patient Access Representative

    2 weeks ago

    St. Louis, MO, USA, United States BJC Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Access Representative to join our team at BJC HealthCare. As a Patient Access Representative, you will be the first point of contact for our patients and will play a critical role in ensuring a positive patient experience.ResponsibilitiesUtilize critical thinking skills to problem solve...

  • Patient Access Representative

    3 weeks ago

    St. Louis, MO, USA, United States BJC Full time

    {"Role Overview": "As a Patient Access Representative at BJC, you will be the first point of contact for our patients, representing our organization with the highest standard of customer service, compassion, and professionalism. Your role will involve facilitating all components of the patients' entrance into any BJC facility, requiring a high level of...

  • Patient Access Representative Associate

    3 weeks ago

    Saint Paul, Minnesota, United States Optum Full time

    Optum Job OpportunityWe are seeking a skilled Patient Access Representative Associate to join our team at Optum, in strategic partnership with Allina Health.This role is responsible for greeting and welcoming patients, collecting demographic and financial data, and entering information into an electronic medical record.The ideal candidate will have excellent...

  • Patient Access Representative

    5 days ago

    St Josephs - Crosslake Clinic, United States Essentia Health Full time

    Job DescriptionJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data...

  • Clinic Patient Access Representative

    4 weeks ago

    St Paul, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:September 09, 2024Department:62729920 Allina Health Pulmonary & Sleep EdinaShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: NoneJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities...

  • Clinic Patient Access Representative

    2 weeks ago

    St Paul, United States Allina Health Full time

    Number of Job Openings Available: 1 Date Posted: September 09, 2024 Department: 62729920 Allina Health Pulmonary & Sleep Edina Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: None Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families...

  • Patient Access Representative

    2 weeks ago

    St. Louis, MO, USA, United States BJC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Access Representative to join our team at BJC. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, ensuring accurate patient registration, and facilitating a smooth patient experience.Key ResponsibilitiesRegister patients, verify...