Remediation Project Manager, Account Coordination Remediation

4 weeks ago


Minneapolis, United States LanceSoft Full time

Title: Remediation Project Manager, Account CoordinationDuration: 12 Months contractLocation: Remote Job description:Education and Experience Required Minimum 4 years Project Management experience required University / College degree (BA) preferred PMI Certification is a plus Technical Knowledge and Skills Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required Experience in medical device industry is preferred Excellent customer service skills required. Responsibilities:POSITION RESPONSIBILITIES: Project Management skills: As primary liaison between Company and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling Create, communicate, and manage detailed plans with Customer Accounts Manage Resource allocations for account scheduling Co-manage assigned Resources (provide work location, schedule, instructions, etc.) Provide ongoing management of timelines and resource logistics (Change Management) Where appropriate, coordinate return of affected devices to a Company location Provide a forecast of Customer Account scheduling targets Document account statuses, provide Quality record Program support: Implement various business process improvement and automation initiatives Facilitate 3rd Party resource training Follow-up on KPIs associated with Resource performance to correct underperforming indicators Review / audit documentation, and support reconciliation of project records Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected Other duties as assigned by supervisor Work environment may be an office or home setting



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