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Automotive Service Writer
1 month ago
Job Summary:Mike Miller Auto Park is seeking a full-time Automotive Service Writer to join our team in Peoria, Illinois. As an Automotive Service Writer, you will be responsible for providing exceptional customer service and managing the service process for our clients. This position requires excellent communication skills, a strong automotive background, and the ability to thrive in a fast-paced environment. This is an exciting opportunity to work at one of the top auto dealerships in the area and be a part of a dynamic team.Responsibilities:- Meet and greet customers as they arrive for service appointments- Listen to customer concerns and accurately document them for the technicians- Provide estimates for service work and explain recommended repairs to customers- Schedule service appointments and communicate with clients regarding the status of their vehicle- Maintain an organized and efficient service schedule- Communicate with technicians to ensure timely completion of work- Present needed additional services and products to customers- Manage and track service orders, payments, and invoicing- Provide excellent customer service and resolve any customer issues or concerns- Follow up with customers after service to ensure satisfaction- Maintain knowledge of current automotive trends and technology- Assist with other duties as assigned by managementRequirements:- High school diploma or equivalent- Minimum of 2 years of experience as an automotive service writer or advisor- Strong communication and customer service skills- Knowledge of automotive repair and maintenance- Proficiency with computer and software systems- Ability to work in a fast-paced environment and handle multiple tasks- Team player with a positive attitude- Must be able to pass a background check and drug screenCompensation & Benefits:- Competitive salary based on experience- Health, dental, and vision insurance- Paid vacation and sick days- 401(k) retirement plan with company match- Employee discounts on vehicle purchases and services- Ongoing training and development opportunitiesEEOC Statement:Mike Miller Auto Park is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to providing a work environment free of discrimination and harassment, and value diversity and inclusivity in all aspects of our organization.