Golf Pro Shop Associate
3 months ago
Job Type
Part-time
Description
Position Summary:
The Golf Shop Attendant promotes the game of golf and the club while providing the upmost hospitality and service to the guests of the club. They respond to inquiries and make tee-times for guests both in person and on the phone. The Golf shop Attendant assists in overseeing outside golf operations and staff to ensure proper performance while following all daily procedures and policies.
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
PERFORMANCE OBJECTIVES:
- Ensure every guest has a memorable experience by providing excellent customer service and promptly addressing any inquiries or concerns
- Make tee time reservations for guests, promote golf and club amenities, and assist guests with renting carts while completing necessary paperwork
- Maintain cleanliness and organization of the pro-shop and office areas, including ordering merchandise and ensuring proper storage and display
- Accurately check in golfers, handle cash transactions, and adhere to cash handling procedures while upholding operational standards
- Manage inventory levels, open and close the pro-shop, and reconcile cash register at the end of each shift, making deposits as required
- Prepare golf carts for member and guest use, ensuring they are free of debris and stocked with necessary items like towels and scorecards
- Operate equipment to retrieve range balls from the driving range and maintain cleanliness of golf carts, including washing and sanitizing as needed
- Assist guests in safely operating golf carts, providing instruction as necessary, and arranging range balls and baskets according to club standards
- Performs other related duties as assigned
KEY COMPETENCIES:
- Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
- Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates
- Adaptability: Capable of applying common sense understanding to carry out instructions provided in various formats, whether written, oral, or diagram form
- Problem-Solving Abilities: Skilled in addressing challenges that may arise, particularly those involving multiple variables in standardized situations
EDUCATION & EXPERIENCE:
- Preference for candidates with golf education background
- Demonstrated track record of providing exceptional customer service, highlighting the ability to effectively meet guests' needs
- Must exhibit a strong willingness to learn and participate in new golf programs, coupled with excellent communication and organizational skills, meticulous attention to detail, and a high level of drive and motivation
- Flexibility in schedule, including availability for evening and weekend shifts, is essential for this role
- Medical, Dental, and Vision
- Employer Paid Life Insurance
- Voluntary STD, LTD, Accidental, and Critical Illness
- PTO and 11 Paid Holidays
- 401(k) & 401(k) Match
- Working in an inclusive community
- Complimentary stay at one of our resorts
COMMITMENT TO DIVERSITY:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.
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