Client Care Coordinator
4 weeks ago
Looking for an impactful and meaningful job?
Home Instead is looking for a professional and compassionate Client Care Coordinator to join our team and join our mission of enhancing the lives of aging adults throughout our community. At Home Instead we provide a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations (meetings) with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual clients needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Primary responsibilities include, but are not limited to:
- Field service inquiries and provide expert insight
- Conducting Quality Assurance Visits
- Maintaining Client Plans of Care
- Assessing Client Needs
- Communicating with families
- Evaluating Care Professional Performance
- Provide Support and Training to Care Professionals for Continued Success
- Ability to Treat Care Professionals & Clients with Dignity & Respect
- Demonstrate STRONG Communication Skills, both Oral & Written
- Have Strong Computer & Phone Skills
- Be a Team Player
Requirements & Experience:
- Minimum associate degree Preferred
- One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered
- Available to work weekends (primarily on-call, once per month)
- Complete a Criminal Background Check, Motor Vehicle Record Check & Drug Screen
- Possess a Valid Drivers License
Benefits:
- Paid Time Off, Sick Leave & Paid Holidays
- Dental & Vision Available
- Tuition Assistance
- Use of Company Vehicle, Company Phone & Laptop
- Quarterly Bonus Opportunity
- Work with an AWESOME Team of A Players
- Tap into your
unlimited potential
& join our GROWING team today
by Jobble
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