Call Center Representative

1 week ago

Bethesda, United States Home Genius Exteriors Full time
Job description

Position Description:

Our Appointment Coordinators are in-office representatives who work in our marketing department and are responsible for all back-end scheduling. The marketing department is the walking talking face of our business, so it is important that you are able to communicate well and make a connection with potential clients quickly. We offer extensive, fully paid, training where you'll learn product knowledge and objection handling techniques. You will work with warm leads from multiple lead generating sites. This means no cold calling or prospecting. You will need to follow our precise pre-qualification and confirmation process with each potential client to ensure we are placing our sales team in the best position to succeed. Since we are so keen on promoting from within Home Genius Exteriors, this position is the perfect stepping stone to enter other facets of our business

Responsibilities:

  • Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion

  • Initiate outbound calls to digitally generated leads to fulfill their request for a free estimate

  • Serve as initial point of contact for potential customers via phone and email

  • Review information provided by customer to confirm accuracy and determine availability for in-home sales consultation

  • Document and update customer interaction within customer relationship management (CRM) system

  • Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible

  • De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution

  • Exceed customer service expectations by providing an outstanding experience to every potential customer

  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality


Minimum Competencies:

  • Highly developed organizational and communication skills

  • Engaging and lively interpersonal skills

  • Natural ability to speak clearly and publicly with confidence

  • Multi-tasking proficiency and ability to type while speaking to customers

  • Open-mindedness with a passion for ongoing learning and self growth

  • Previous experience in a dynamic call center or customer service role is highly desired, but not required

  • Desire to coach other colleagues after refining your own talents

  • High level of flexibility in a constantly changing environment

  • Ability to make decisions quickly by balancing company guidelines and customer needs

  • Perfect position for recent college graduates with little or no experience


Benefits & Schedule:

  • Compensation: $15/hr + commission/bonuses

  • Extensive, fully paid, training

  • Access to the latest technology, such as laptops and tablets, that will help you with organization and efficiency

  • Opportunities for performance-based rewards, such as monetary bonuses and exclusive dinners/outings

  • Full medical insurance available after 90 days

  • Countless career advancement and growth opportunities

  • Full time schedule

  • In office position (not remote)


About the Company:

Home Genius Exteriors is one of the fastest growing remodeling companies in the country and we are looking for talented, ambitious individuals to add to our team. Our mission is to provide A Different Experience to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. HGE isn't just a home remodeling company we are creating tomorrow's industry leaders. We are looking for positive & charismatic individuals that are ready to work hard and build their career. If you're the right person, we'rethe right company. Let's meet up and see if there's some chemistry here

Uncapped Commission, Mentorship & Career Advancement

Home Genius Exteriors is in need of an in office Appointment Coordinator with varying levels of experience. We are looking for a highly motivated individual, who is passionate about what we do, to join our highly successful office staff We believe that with the right people, anything is possible. That is why we invest in hard working, driven, individuals who strive to achieve and grow. Each of our executive team members began their careers in entry-level positions because, at Home Genius, we believe in recruiting, training, and retaining skilled individuals with a hunger to succeed.'

'

Work Remotely

  • No

Job Types: Contract, Full-time

Pay: From $17.50 per hour

Benefits:

  • Flexible schedule
  • Health insurance

Schedule:

  • 8 hour shift
  • Night shift

Supplemental pay types:

  • Bonus pay
  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • call center: 1 year (Preferred)

Work Location: In person

  • Call Center Representative

    3 months ago

    Bethesda, United States Addison Group Full time

    Job DescriptionJob DescriptionOur client in Bethesda, MD is seeking a bilingual Customer Service Representative! SALARY: $50K MUST HAVES:Bilingual in Spanish – requiredReliable and punctualMust be comfortable being on the phone all dayExcellent verbal, written and analytical skillsStrong keyboarding skills and professional phone etiquetteAbility to handle...

  • Call Center Representative

    2 months ago

    Bethesda, United States Aligned Orthopedic Partners Full time

    Title: Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from...

  • Call Center Representative

    3 months ago

    Bethesda, United States Ortho Bethesda Full time

    Job DescriptionJob DescriptionDescription:Title: Call Center / Patient Access RepresentativeWho we are:Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions...

  • Call Center Representative

    1 week ago

    Bethesda, United States Home Genius Exteriors Full time

    Job description Position Description: Our Appointment Coordinators are in-office representatives who work in our marketing department and are responsible for all back-end scheduling. The marketing department is the walking talking face of our business, so it is important that you are able to communicate well and make a connection with potential clients...

  • Call Center Representative

    2 weeks ago

    Bethesda, United States Home Genius Exteriors Full time

    Job descriptionPosition Description: Our Appointment Coordinators are in-office representatives who work in our marketing department and are responsible for all back-end scheduling. The marketing department is the walking talking face of our business, so it is important that you are able to communicate well and make a connection with potential clients...

  • BDC/Call Center Representative

    4 days ago

    Bethesda, Maryland, United States Jim Coleman Toyota Inc Full time

    Job Summary:Jim Coleman Toyota Inc is seeking a highly motivated and customer-focused individual to join our team as a BDC/Call Center Agent. As a key member of our sales team, you will play a critical role in providing exceptional customer service and driving sales growth.Key Responsibilities:Serve customers by providing information and scheduling...

  • BDC/Call Center Agent

    5 days ago

    Bethesda, United States Jim Coleman Toyota Inc Full time

    Jim Coleman Toyota is hiring a BDC Agent! Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive offers a...

  • Call Center Agent

    4 weeks ago

    Bethesda, United States Zimmerman Associates Full time

    Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support a government contract bid in the Bethesda, MD ; This is an onsite employment ; However, consideration will be provided for teleworking after the successful completion of 120 days onsite.ROLE AND RESPONSIBILIT...

  • Call Center Team Lead

    4 weeks ago

    Bethesda, United States Zimmerman Associates Full time

    Zimmerman Associates, Inc. (ZAI) is currently seeking to hire several Call Center Team Leads to support a government contract bid in the Bethesda, MD ; This is an onsite employment ; However, consideration will be provided for teleworking after the successful completion of 120 days onsite.ROLE AND R...

  • Project Manager

    1 month ago

    Bethesda, United States Ivyhill Technologies LLC Full time

    Job DescriptionJob DescriptionIvyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is...

  • Project Manager

    4 weeks ago

    Bethesda, United States Ivyhill Technologies LLC Full time

    Job DescriptionJob DescriptionIvyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job OverviewcFocus Software Incorporated is in search of several Customer Service Representatives:Position SummarycFocus Software Inc. is looking for Customer Service Representatives to assist with the National Institutes of Health (NIH) Call Center Services (CCS) program, part of the NIH Center for Information Technology (CIT). The NIH Call Center serves as...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job OverviewcFocus Software Incorporated is in search of multiple Customer Service Representatives:Position SummarycFocus Software Inc. is looking for dedicated Customer Service Agents to assist with the National Institutes of Health (NIH) Call Center Services (CCS) program, part of the NIH Center for Information Technology (CIT). The NIH Call Center serves...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job OverviewcFocus Software Incorporated is actively seeking several Customer Service Representatives to join our dynamic team:Position SummarycFocus Software Inc. is in search of dedicated Customer Service Agents to provide support for the National Institutes of Health (NIH) Call Center Services (CCS) program, which is an integral part of the NIH Center for...

  • Professional Relations Representative

    7 days ago

    Bethesda, United States The Renfrew Center Full time

    The Renfrew Centers of Maryland has an opportunity for a full-time Professional Relations RepresentativeBuild your career with the leading provider in the field of eating disorders! As a company that values diversity, equity, and inclusion, The Renfrew Center is dedicated to searching for and hiring individuals of all backgrounds and experiences. Renfrew is...

  • Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States WesBanco Bank, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WesBanco Bank, Inc. as a Bank Teller. As a key member of our banking center, you will be responsible for providing exceptional customer service, processing financial transactions, and identifying sales opportunities.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States Presidential Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Presidential Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Contact Center Operations Site Manager

    4 days ago

    Bethesda, Maryland, United States ISN Corporation Full time

    **About ISN Corporation**ISN Corporation is a leading provider of specialized professional services to Federal government agencies. With a strong presence in the industry, we offer a wide range of benefits to our employees, including:Major medical insurance with prescription coverageDental planFlexible spendingShort-term and long-term disability benefits at...

  • Customer Service Representative

    3 months ago

    Bethesda, United States IAP Worldwide Services, Inc. Full time

    ** Customer Service Representative (TS/SCI with Poly)** ? AddThis Sharing Buttons Customer Service Bethesda, MD ID: 7844 Full-Time/Regular **IAP has an IMMEDIATE need for a Customer Service Representatives to support our Customer in Bethesda, MD and McLean, VA. An ACTIVE TS/SCI w/Poly is required.** ********Essential Job Functions:******** The Customer...

  • Mammographic Technologist, CATON HILL, On Call

    4 weeks ago

    Bethesda, United States Kaiser Full time

    Job Summary: Essential Responsibilities: Required to be available no less than 32 hours per month, including no less than 16 hours per month for weekend/evening shifts. Basic Qualifications: Experience Education High School Diploma or General Education Development (GED) education required. Specialized training in mammographic technology required. ...