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Transportation Specialist II

4 months ago

Atlanta, United States Atlanta Community Food Bank Full time

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we've been providing food for a growing network of nonprofit partners - including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You'll Work:

Transportation / Supply Chain

About the Role:

The Transportation Specialist II will support the operations of the Atlanta Community Food Bank's Transportation Department. The Transportation department utilizes staff to plan and execute freight movement including donation pickups, and deliveries to partners whose clients are experiencing food insecurity. The individual in the Transportation Coordinator position will assist with administrative tasks related to Transportation, make and answer phone calls, audit paperwork, and assist with other tasks as assigned. Support for some evenings and weekends may be required. This position reports to the Senior Manager, Transportation.

What You'll Do:

Dispatch-Related Activities:

  • Continuously monitor the progress of routes. Stay in communication with drivers and contractors to receive updates on their status, any unexpected delays, or issues that may arise.
  • Process/ship and print invoices for drivers to ensure they have all the paperwork they need in that regard.
  • Make necessary changes to route assignments as directed by management to ensure the continuous flow of driver activities.
Customer Service:
  • Respond to internal customer inquiries regarding shipment status, delivery times, and any concerns or issues. Provide timely and accurate information while offering solutions to meet customer expectations.
  • Coordinate with drivers to escalate service issues to management.
  • Notify customers of delays, changes in delivery times, or any unexpected incidents that may impact their shipments.
Data Entry:
  • Collect all CSFP documents and manually enter the data into the monthly CSFP reporting Excel sheet.
  • Review Omnitracs reports and manually enter all relevant route data into Service Window report.
  • Review Fleet reports and manually enter all relevant maintenance data into Fleet Analysis reports.
  • Perform other data entry tasks as assigned by management.
Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences - educational and work. Towards that end, our Inclusive Hiring process is grounded in a skills-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

Customer Focus
  • Decision Making
  • Accountability
  • The Ability to Navigate Change
If you're excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply.

What You'll Need: Skills and Experience your resume should demonstrate:
  • Strong communication & time management skills.
  • Ability to work well under pressure.
  • Demonstrate history with staying organized.
  • Demonstrated ability of maintaining deadlines.
  • Must possess strong interpersonal skills with a demonstrated ability to work harmoniously with drivers, and other staff
  • Knowledge of DOT compliance, Federal and state regulatory agencies.
Even Better if You Have:
  • Experience working with both perishable and nonperishable food items.
  • Food safety training certification.
  • Routing training certification or verifiable 1 - 2 years routing and dispatching experience.
This role may be a fit for you if you:
  • Have a high level of flexibility and the ability to work cross functionally to deliver excellent customer service to internal and external constituents.
  • Are able to juggle multiple projects and deadlines simultaneously.
  • Are a creative problem solver with experience working in a fast-paced environment and interacting with diverse groups of people in a professional manner.
  • You want to work in an entrepreneurial environment with the opportunity to make a positive impact on your community.
And You'll Love this Position if:
  • You are by nature - a quick learner, detail oriented and have super organizational Skills.
  • You enjoy solving problems and delivering extraordinary support to internal and/or external customers.
  • You want to work in a positive environment where differences are valued.
There may be some Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee is routinely required to lift and transport heavy items to waist level, up to 75 lbs.
  • Frequent bending, stooping, reaching, climbing, and walking are required.
  • Required to drive a forklift and operate warehouse equipment.
  • This position would normally have routine opportunities to alter physical position or change eye focus.
  • Frequently operates in temperature conditions consistent with outside weather.
  • Frequently transition between ambient and refrigerator / freezer temperatures.


Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard Work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness, and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.