Client Service Specialist/Administrative

1 month ago

Lake Oswego, United States TIH Insurance Full time
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:
Regular
Language Fluency: English (Required)

Work Shift:
1st Shift (United States of America)
Please review the following job description:
Build and maintain professional rapport with clients, vendor and teammates by providing superior internal and external service support. Work as a supportive member of the sales and service teams.

**Hybrid opportunity in our Lake Oswego, OR location**

ESSENTIAL DUTIES AND RESPONSIBILITIES:
In addition to these customer-facing duties, this position will also provide administrative support to member services and billing administration. On the member services side, this includes responding and executing requests related to our risk management programs and services, such as processing grants and providing administrative support to members' MVR portals. On the billing side, this includes processing invoice payables, disbursement requests, and performing mail runs. This position will also help our staff internally by managing team meetings, performing various data entry projects, and securing and distributing contracts.

A full preliminary task list is included below.

Programs / Member Services Administration (CSD Pool and Colorado Firefighter Trust)
•Admin Box Administration and Distribution of Emails
•Answer and Respond to Toll-Free Calls and Voicemails
•SambaSafety Project Management
•Various programs/services support requests (password resets, general questions, etc.)
•Process safety grants and scholarship requests
•Process Trust grant requests Client Administration - General
•Answer CSD Pool incoming calls and respond to voicemails
•Print and mail auto ID cards

•Print and mail WC posting notices
•Efile renewal requests and reminders
•Secure signatures, distribute and efile signed contracts
•Assist with meeting agenda and minutes (both internal and external meetings)
•Updating undeliverables and bounce-back emails to maintain accurate contact roles in Origami and MailChimp
•Pay postage due and retrieve returned newsletters; update newsletters mailing list
•Assist with editing coverage document, claim forms, and IGA
•Perform data entry and set up new prospects
•Send WC renewal certificates
•Assist with WC yearend filing
•Arrange printing of envelopes, business cards, etc.
•Assist with filing Trust claims Billing Administration Support

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

TIH supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Crump Life Insurance is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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