I.T. Help Desk Manager

2 weeks ago


Dedham, United States New England Authentic Eats (Papa Gino'sD'Angelo) Full time

Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent customer service and resolve end user technical issues.

You should have a strong management and technical background, as well as customer service experience. An empathetic and problem-solving attitude? plus the ability to motivate your team toward specific goals? are all essential skills to perform well in this position.

Key Responsibilities: The Technical Support Supervisor is responsible for overseeing the technical support team and working to restore service as quickly as possible or escalating issues to the appropriate Information Technology support person.?

  • Manage the help desk team and evaluate performance.
  • Actively monitors support ticket queue to ensure technical support for end users within service levels, addressing hardware, software, and network-related issues promptly and efficiently.
  • Maintain timely and accurate customer service on a daily basis.
  • Recruit, train, and support help desk representatives and technicians.
  • Set high customer service standards.
  • Contribute to improving customer support by actively responding to queries and handling complaints.
  • Establish best practices through the entire technical support process.
  • Follow up with end users to identify areas of improvement.
  • Develop daily, weekly, and monthly reports on help desk team's productivity.
  • Provide end user feedback to the appropriate internal teams.
  • Maintain knowledge base content, ensuring support articles are accurate and remain current.
Requirements

Qualifications and Skills:
  • Proven management experience is required.
  • Familiarity with Point-of-Sale systems, inventory control, and ecommerce platforms.
  • Experience working in the restaurant, hospitality, or retail industry.
  • Hands-on experience with help desk software (Freshservice knowledge is a plus, but not required).
  • Excellent written and verbal communications skills.
  • Ability to interact effectively with diverse stakeholders, including restaurant staff, management, and external vendors.
  • Customer-service orientation with a problem-solving? can-do attitude.
  • Bachelor's degree in Computer Science? Information Technology, or equivalent work experience.


  • Dedham, United States Papa Gino's Full time

    Description Apply Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent customer service and resolve end user technical issues. You should have a strong management and technical background, as well as customer service experience. An empathetic and problem-solving attitude? plus the ability to...


  • Dedham, United States TPG Hotels & Resorts Full time

    **Job Overview** As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may...


  • Dedham, United States Hebrew SeniorLife Full time

    Overview Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our...


  • Dedham, United States Yes Energy Full time

    **Associate Product Manager** **Join the Market Leader in Electric Power Trading Solutions** - The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid...


  • Dedham, United States Spire Hospitality Full time

    Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality. Responsibilities and Duties: * Greet customers immediately with a friendly and sincere welcome. * Use a positive and clear speaking voice, listen to understand requests, respond with...

  • Account Manager

    4 days ago


    Dedham, United States Synterex Inc Full time

    Job Description Job Description Salary: Synterex, Inc. is a global consortium of highly experienced clinical development professionals specializing in medical writing, submission publishing, and clinical science and operations support. Synterex offers remote or on-site services, with a focus on providing clear, concise, accurate, and fully compliant...

  • Account Manager

    3 days ago


    Dedham, United States Synterex Full time

    Job DescriptionJob DescriptionSalary: Synterex, Inc. is a global consortium of highly experienced clinical development professionals specializing in medical writing, submission publishing, and clinical science and operations support. Synterex offers remote or on-site services, with a focus on providing clear, concise, accurate, and fully compliant...

  • Product Manager

    5 days ago


    Dedham, Massachusetts, United States DoseSpot Full time

    PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot has an...

  • Counter Sales Manager

    4 weeks ago


    Dedham, United States Best Tile Full time

    Description:Let us tell you why Best Tile is a special place.We are a third generation family-owned company where owners, managers and staff know each other by name.We are focused on the growth of our company and our people.Best Tile has evolved into one of the largest importers of tile and stone products on the east coast, but in many ways remains the same...

  • Parts Manager

    3 days ago


    Dedham, United States Cummins Inc. Full time

    **Parts Manager** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...

  • Parts Manager

    3 days ago


    Dedham, United States Cummins Full time

    Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive...


  • Dedham, United States TruRoots Full time

    About the job Materials Planning Manager TruRoots was created with a clear vision...to nourish our families, community, and planet from root to fruit. Grounded in our unmistakable legacy of passion, integrity, and quality-you-can-taste, TruRoots Company is committed to producing delicious products that nourish from farm to fridge! We continue to give back to...

  • Store Manager

    1 week ago


    Dedham, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Store Manager

    1 week ago


    Dedham, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Store Manager

    18 hours ago


    Dedham, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...


  • Dedham, United States TruRoots Company Full time

    Job DescriptionJob DescriptionTruRoots was created with a clear vision...to nourish our families, community, and planet from root to fruit. Grounded in our unmistakable legacy of passion, integrity, and quality-you-can-taste, TruRoots Company is committed to producing delicious products that nourish from farm to fridge! We continue to give back to the planet...


  • Dedham, United States Spire Hospitality Full time

    Job Overview:Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality. The rate of pay for this role is $16.50 per hour Responsibilities and Duties:Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to...


  • Dedham, United States Sevita Full time

    Massachusetts Mentor , a part of the Sevita family , provides Treatment Foster Care services to youth who may be facing out-of-home placements, transitioning back into the family home or independent living alternatives, or involved in the juvenile justice system. Through our personalized programming, we help youth gain stability, comfort and confidence to...


  • Dedham, United States General Dynamics Mission Systems Full time

    Basic Qualifications Bachelor’s degree (business or technical) is required; or equivalent work experience, plus 8 years or more of relevant experience required or Master’s degree and 6 years of relevant experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is preferred at time of hire. Applicants selected will be subject to...


  • Dedham, United States Melty Dedham Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompetitive salaryFree uniformsSigning bonusDedham MA Franchise Come join the first franchise in New England! You will be reporting to local franchise owners, who will empower your expertise (in this industry and with people) to help execute our mission together. This is to serve 1...