Customer Service Representative

4 weeks ago


Piqua, United States Illinois Tool Works Full time

Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Responsibilities: Provide technical troubleshooting and repair assistance to assigned external customers Provide outstanding customer service through professional phone skills, emails, and team involvement Continue to improve customer service experience, creating engaged customers Follow communication procedures, guidelines, and policies Complete all compliance and training programs as assigned Provide support to internal departments for resolving identified equipment and parts issues Support Product Management team with technical expertise on assigned projects Assist QA and Engineering groups in reviewing warranty claims for technical merit when requested Other duties as assigned by manager Minimum Requirements: High School Diploma and 4 years of relevant work experience Fluency in English and Spanish preferred #J-18808-Ljbffr



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