Sustainment Activation Trainer

1 month ago

Chicago, United States Manifold Full time

Manifold was created ten years ago by serial entrepreneurs and business operators to bridge the gap between entrepreneurial disruption and large-enterprise innovation. Our founders saw a clear opportunity in connecting enterprise resources, data, and relationships with disruptive new products and business models.

Manifold is based in Chicago and has collaborative workspaces scattered throughout the country. We consider ourselves a remote-first company so location doesn't really matter - not as nearly as much as your skill set and drive.

  • Consult with clients to identify operational goals and needs then translate the client's needs into detailed requirement specifications
  • Documents the current state of workflows
  • Identify "At The Elbow" needs post-Go-Live, draft a staffing plan and approach, and deliver.
  • Document post Command Center approach for engaging the Help Desk including a breakdown of the ticketing system templates and who to call/when.
  • Communicate the Help Desk process to the field and be available to provide site-specific support.
  • Reviews, analyzes, and modifies designated systems including completing configuration, testing, and documentation
  • Ensures client engagement expectations and deliverable deadlines are met
  • Prepares and completes action plans, determines system improvements, resolves problems, and implements necessary changes as identified
  • Investigate alternative solutions including feasibility using vendor analysis and vendor evaluations
  • Identifies new opportunities for implementation, optimization, upgrades, and ongoing application support
  • Evaluate change requests, prioritizing them based on their impact and importance, and implementing approved changes while ensuring minimal disruption to ongoing operations
  • Create a Communications Plan that defines the upstream and downstream process for sharing information
  • Ensure security & compliance requirements from vendors & clients
  • Other duties as required


EHR Implementation and ongoing sustainment experience required

Cerner experience preferred

Travel will be required for this role.

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