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Credit/Collections Account Representative

2 months ago


Colorado Springs, United States David C Cook Full time
Job Details

Job Location
David C Cook Colorado Springs - Colorado Springs, CO

Position Type
Full Time

Education Level
2 Year Degree

Salary Range
$17.71 - $22.14 Hourly

Job Shift
Day

Job Category
Accounting

Description

Strategic Responsibility:

Responsible for extended credit to assigned accounts and/or sales channels and makes the necessary collection efforts to ensure timely and accurate payment on those accounts while maintaining a positive relationship with those customers.

Job Description:

Primary responsibility to manage the daily collection communications including phone calls, emails and letters with customers (incoming and outgoing.

Manages collection efforts of past due balances on assigned customer accounts or channels, including reconciliation of accounts and write off of uncollectible balances.

Credit approval of stopped orders due to either past due issues or exceeding credit limit.

Account maintenance (which may include updating address and contact information, request updated credit applications, request modification of credit limit and keeping notes of activity in the company's ERP system).

Reconciliation of unidentified payments, identification of unauthorized deductions, educating and training customers to interpret our paperwork, and reprinting documents (invoices, credit memos, statements) to send to customers.

Utilize AR Aging Report to make recommendations to Manager for accounts to send to letter or full collections.

Report generation including new account review, customer balances, and letter generation.

Collection and reconciliation of all major customer accounts.

Daily credit card reconciliation.

Displays a cheerful disposition in working on projects outside the typical workflow of this position. Effectively helps others in special projects.

Perform other job-related duties as assigned.

Qualifications

Position Requirements:

Formal Education: Associates degree with accounting coursework preferred.

Experience: 2-4 years of Credit and Collection experience; Accounting experience and/or experience with churches or bookstores highly desired.

SpecializedKnowledge/Certification: Must have basic accounting knowledge. Computer experience (Windows, Word, Excel) required. Will work with JD Edwards program.

Equipment Knowledge: PC,Telephone, Fax, Calculator

Core Competencies:

  • Self-starter
  • Positive Attitude
  • Independent
  • Communicates with ease
  • Good task focus
  • Organized
  • Likes responsibility
  • Not opposed to others' suggestions
  • Gets along with others
  • Action-oriented
  • Contribute to a working environment of mutual Christian encouragement by upholding Christian standards in all working practices and relationships
Benefits and Perks:
  • Medical Plan: HDHP w/ HSA (All Staff) or Direct Primary Care Option (Colorado Employees Only)
  • Dental Plan
  • Vision Plan
  • 401(k) w/ Company Match ($0.50 on the $1 up to 10% of eligible compensation)
  • Basic and Voluntary Life Insurance Options
  • Long-Term Disability
  • Short-Term Disability
  • Voluntary Accident
  • Life Assistance Plan
Other Benefits:
  • Adoption Benefit
  • Benevolence Fund
  • Service Recognition Leave
  • Volunteer Days
  • Holidays
  • Sick Time
  • Pet Insurance Discounts
  • Tuition Reimbursement
  • Maternity Leave
  • Paternity Leave
  • New Childbirth Assistance

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. David C Cook is a dynamic work environment where positions evolve and change. As a result, the Company reserves the right to modify, delete or add job responsibilities, metrics and benchmarks as necessary to meet business needs. In addition, expectations of performance will be defined in regular performance discussions.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.