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Shift Supervisor
4 months ago
Reporting to the General Manager and Restaurant Manager, the Shift Supervisor is responsible for running the restaurant in the absence of exempt management personnel.He/she is responsible for the supervision of approximately 5 - 20 crew members on a shift to provide guests with a great dining experience, while upholding Dennys service and quality standards.
Key Business Areas
A Key Business Area is an area of performance in which the Shift Supervisor must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:
Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
Coordinates and directs restaurant activities during the shift based on guest traffic flow
Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
Directs hourly employees to fulfill their job duties and priorities
Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
Interacts with guests and inquires about food and service
Addresses complaints promptly in a courteous manner and notifies the manager of any issues
Follows correct management cash handling procedures
Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations
Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed
Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift
Uses proper procedures for handling guest and employee emergencies and security incidents
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager
Maintains compliance with our companys employment policies, to include all state, local and federal regulations
Records shift activities in the shift leader log book
Works with management personnel to build strong team relationships and a positive work environment
Assists management staff with hourly employee training and development
Adheres to Dennys Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests
Performs all other tasks and duties as assigned
Willingly assists others as needed
Essential Functions
Must be able to lift a tray weighing up to 25 lbs
Must be able to bend, stoop, reach, lift and grasp
Must be able hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to serve all Dennys menu products
Must possess basic math skills (add, subtract, multiply and divide)
Able to work around potentially hazardous chemicals
Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to operate point of sale system and differentiate between monetary denominations
Must be able to stand and walk throughout a 4 to 8 hour shift
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Completion of all e-learning job code modules
Completion of employee and management anti-harassment and discrimination training
Management Food Safety Certification
A neat, professional appearance
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant
Communicates effectively both orally and in writing in the English language
Ability to read and implement instructions
Basic math and cash handling skills
Ability to work weekends, holidays, and evenings
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
