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Analyst

4 months ago

Malvern, United States Tata Consultancy Services Full time

Skill: NLP Analyst

Technology requirements:

  • Min 4+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred.
  • Good experience on Conversational AI Platform.
  • Exposure to Gen AI and its concepts with conversational AI Products.
  • Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.
  • Transforming natural language data into features using NLP techniques, Knowledge on KORE.ai and IVR systems.
Responsibilities:
  • Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
  • Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities.
  • Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
  • Analyze chat history and optimize intents.
  • Experiment with different content formats and styles to deliver unique user experiences.
  • Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
  • Create conversational flows to suit the requirements.
  • Train the chatbot accordingly to understand the linguistic variations of diverse types of users.
  • Debug the bot behavior and fix the issues.


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