Technical Support Specialist

2 weeks ago


Cumberland, United States edgecomputingassociation.com Full time

Location Cumberland, Rhode Island ,

United States

This is not your typical call center; our products are front and center in every one of our calls; you never know when you might have to jump on a product to help walk a customer through a problem.

KEY RESPONSIBILITIES:

* Answer customer inquiries through a variety of channels, including phone, email, and web.

* Ensure an excellent customer experience to end-users and dealers, emphasizing building, restoring, and maintaining customer satisfaction.

* Resolve setup and technical difficulties when a product requires service, issue Return Authorizations following policies and procedures.

* Process warranty claims via phone and email for customers and dealers.

* Write Technical Support FAQ entries, knowledgebase entries.

* Maintain knowledge of all existing and new products, emphasizing setup, practical use, and troubleshooting.

SOME OF THE SOFTWARE TOOLS WE TALK ABOUT WITH OUR CUSTOMERS ARE:

* Avid Pro Tools

* Apple Logic Pro

* Ableton Live

* MOTU Digital Performer

* Steinberg Cubase or Nuendo

SOME OF THE HARDWARE TOOLS WE TALK ABOUT WITH OUR CUSTOMERS ARE:

* USB, Firewire, and PCI audio recording interfaces

* MIDI Keyboard Controllers

* Audio Mixing Boards or Recording Consoles

Requirements

* Customer service experince in any industry

* Strong phone contact handling skills and active listening

* Customer orientation and ability to adapt/respond to different types of characters

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

Benefits

* Health Insurance including medical, dental, and vision

* Employer-sponsored HRA

* Flexible Spending Account and Dependent Spending Account

* 401K with employer match

* Paid Sick and Vacation

* Paid Holidays

* Company-sponsored events



  • Cumberland, United States THRIVE Full time

    Will work from Cumberland Foreside office 3x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out...

  • IT Support Specialist

    4 weeks ago


    New Cumberland, United States Mountaineer Casino Resort Full time

    SUMMARY The IT Specialist's role is to ensure proper system operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person,...

  • Real Time Specialist

    2 months ago


    Cumberland, United States Pinnacle Technical Resources Full time

    **Position: Realtime Specialist - Workforce Management** **Location: Cumberland, RI (Hybrid Schedule)** **6+ Months contract** **Job Summary**: - Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing realtime and intraday management of vendor and internal agents...


  • Cumberland, United States Pinnacle Technical Resources Full time

    **Position: Realtime Specialist - Workforce Management** **Location: Cumberland, RI (Hybrid Schedule)** **6+ Months contract** **Job Summary**: - Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing realtime and intraday management of vendor and internal agents...


  • Cumberland Center, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Cumberland Foreside office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...


  • Cumberland Center, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Cumberland Foreside office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...


  • Cumberland Center, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Cumberland Foreside office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...


  • Cumberland, United States inMusic Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...


  • Cumberland, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...


  • Cumberland, United States inMusic Full time

    Job DescriptionJob DescriptioninMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai...


  • Cumberland, United States inMusic Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...


  • Cumberland, United States Onsite Partners, Inc Full time

    Job Type ContractDescriptionThe Client Care Specialist - Night is responsible for supervising, supporting and providing excellent customer care for clients, families and referral sources in relation to the programs in a manner that is consistent with the philosophy, values, policies and procedures of Onsite. The Client Care Specialist - Night will actively...


  • Cumberland, United States Mdcoalition Full time

    >> Family Peer Support Specialist / Mental Health - Allegany & Garrett Family Peer Support Specialist / Mental Health - Allegany & Garrett Summary Title:Family Peer Support Specialist / Mental Health - Allegany & GarrettID:1302Location:CumberlandDescription **This is an excellent opportunity for people who want to help families in need!** **We seek people...


  • Cumberland, United States Mdcoalition Full time

    >> Family Peer Support Specialist / Mental Health - Allegany & Garrett Family Peer Support Specialist / Mental Health - Allegany & Garrett Summary Title:Family Peer Support Specialist / Mental Health - Allegany & GarrettID:1302Location:CumberlandDescription **This is an excellent opportunity for people who want to help families in need!** **We seek people...

  • Technical Writer

    2 weeks ago


    Cumberland, United States NEUROTECH U S A Full time

    Job DescriptionJob DescriptionNeurotech Pharmaceuticals is an innovative biopharmaceutical company located in Cumberland, RI, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, we have been developing a proprietary biological drug device combination technology for treatment of a variety of retinal...

  • Technical Writer

    2 weeks ago


    Cumberland, United States NEUROTECH U S A Full time

    **Neurotech Pharmaceuticals** is an innovative biopharmaceutical company located in Cumberland, RI, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, we have been developing a proprietary biological drug device combination technology for treatment of a variety of retinal disorders. Our most...


  • Cumberland, United States inMusic Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...


  • Cumberland, United States Onsite Partners, Inc Full time

    Job Type ContractDescriptionThe Client Care Specialist - Night is responsible for supervising, supporting and providing excellent customer care for clients, families and referral sources in relation to the programs in a manner that is consistent with the philosophy, values, policies and procedures of Onsite. The Client Care Specialist - Night will actively...


  • Cumberland, United States Onsite Partners, Inc Full time

    Job Type ContractDescriptionThe Client Care Specialist - Night is responsible for supervising, supporting and providing excellent customer care for clients, families and referral sources in relation to the programs in a manner that is consistent with the philosophy, values, policies and procedures of Onsite. The Client Care Specialist - Night will actively...

  • Billing Specialist

    4 weeks ago


    Cumberland, United States Softinc Full time

    SOFT's client located in Cumberland, RI is looking for a Billing Specialist for a long term contract assignment. Job Description: This role sits in Cumberland, RI. The role with start as mostly onsite for training and testing purposes but will transition to hybrid in August after Go Live. Experience in a regulated industry or the construction industry is...