Desktop Support Specialist

3 weeks ago


Cumberland, United States inMusic Full time

inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Moog, Rane, Numark and Sonivox.

If you want to join one of the most dynamic and creative industries and be part of a company committed to innovation with a shared sense of purpose of bringing music to people, then we want to speak with you.

**About the Role**:
The Desktop Support Specialist is part of inMusic's IT Department and reports directly to the IT Director. This role is responsible for supporting all end users, both local and remote, computer build-outs, ensuring users have all software they need to perform their tasks. Additionally, this role maintains user access to all files and services, inventory systems and IP phone systems, Active Directory, and O365.

**What You'll Do**:

- Configure and maintain access to servers to continue to provide the users with the needed resources
- Setup and maintain users' computers
- Quickly resolve users' problems quickly and efficiently
- Maintain physical network, wired and wireless network
- Work with Network Engineers to maintain and repair network to limit downtime for the users
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Set up workstations with computers and necessary peripheral devices
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications - Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Provide maintenance to local printers and MFPs - Configure and maintain IP phones
- Onboard and Offboard company users
- Setup and configure of Users in Active Directory and O365
- Provision and de-provision user accounts

**Requirements**:

- High School Diploma, Tech School or Associate's Degree preferred
- 1+ years of equivalent work experience
- MS Suite, Windows, Microsoft O365
- TCP/IP, PBX Phone Systems, Active Directory

inMusic celebrates diversity. We are an equal opportunity employer, recognizing that future success in a highly competitive marketplace depends on our employees and their development.

**Benefits**

inMusic USA offers an excellent Total Rewards package that includes generous hybrid work schedule, holiday and summer hours, medical benefits available within your first 30 days, 401k plans with company match, and employee discounts on inMusic products.



  • Cumberland, United States inMusic Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...


  • Cumberland, United States inMusic Full time

    Job DescriptionJob DescriptioninMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai...

  • IT Support Specialist

    3 weeks ago


    New Cumberland, United States Mountaineer Casino Resort Full time

    SUMMARY The IT Specialist's role is to ensure proper system operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person,...


  • Cumberland, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...


  • Cumberland, United States Codinix Technologies Full time

    **Requirements**: - 4 years experience providing Tier 1-2 Help Desk Support - Providing service desk support using ticketing software - Experience troubleshooting PC and Microsoft hardware or software - Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems - Prior experience working with...


  • Cumberland, United States Onsite Partners, Inc Full time

    Job Type ContractDescriptionThe Client Care Specialist - Night is responsible for supervising, supporting and providing excellent customer care for clients, families and referral sources in relation to the programs in a manner that is consistent with the philosophy, values, policies and procedures of Onsite. The Client Care Specialist - Night will actively...


  • Cumberland, United States Mdcoalition Full time

    >> Family Peer Support Specialist / Mental Health - Allegany & Garrett Family Peer Support Specialist / Mental Health - Allegany & Garrett Summary Title:Family Peer Support Specialist / Mental Health - Allegany & GarrettID:1302Location:CumberlandDescription **This is an excellent opportunity for people who want to help families in need!** **We seek people...


  • Cumberland, United States Mdcoalition Full time

    >> Family Peer Support Specialist / Mental Health - Allegany & Garrett Family Peer Support Specialist / Mental Health - Allegany & Garrett Summary Title:Family Peer Support Specialist / Mental Health - Allegany & GarrettID:1302Location:CumberlandDescription **This is an excellent opportunity for people who want to help families in need!** **We seek people...


  • Cumberland, United States G Advisors LLC Full time

    Job DescriptionJob DescriptionEast Coast Technology is looking for professional individuals who would like long term, full time and stable employment. Potential Candidates need to love working with computers and helping people understand technology. Our company offers flexibility and fun working conditions. The most important characteristic of our support...


  • Cumberland, United States G Advisors LLC Full time

    Job DescriptionJob DescriptionEast Coast Technology is looking for professional individuals who would like long term, full time and stable employment. Potential Candidates need to love working with computers and helping people understand technology. Our company offers flexibility and fun working conditions. The most important characteristic of our support...


  • Cumberland, United States Onsite Partners, Inc Full time

    Job Type ContractDescriptionThe Client Care Specialist - Night is responsible for supervising, supporting and providing excellent customer care for clients, families and referral sources in relation to the programs in a manner that is consistent with the philosophy, values, policies and procedures of Onsite. The Client Care Specialist - Night will actively...


  • Cumberland, United States Onsite Partners, Inc Full time

    Job Type ContractDescriptionThe Client Care Specialist - Night is responsible for supervising, supporting and providing excellent customer care for clients, families and referral sources in relation to the programs in a manner that is consistent with the philosophy, values, policies and procedures of Onsite. The Client Care Specialist - Night will actively...


  • Cumberland, United States Seven Hills Foundation Full time

    Overview: **$24 per hour** **$1,000 sign-on bonus** Are you looking to make a difference and promote healthy and happy lives? Do you have a passion for working with individuals with disabilities and significant life challenges helping them to achieve their fullest potential? If so, consider joining us here at Seven Hills Rhode Island where our CORE VALUES...


  • Cumberland, United States Seven Hills Foundation Full time

    Overview: **$24 per hour** Are you looking to make a difference and promote healthy and happy lives? Do you have a passion for working with individuals with disabilities and significant life challenges helping them to achieve their fullest potential? If so, consider joining us here at Seven Hills Rhode Island where our CORE VALUES include Respect &...


  • Cumberland, United States Seven Hills Foundation Full time

    Overview: **$24 per hour** **$1,000 sign-on bonus** Are you looking to make a difference and promote healthy and happy lives? Do you have a passion for working with individuals with disabilities and significant life challenges helping them to achieve their fullest potential? If so, consider joining us here at Seven Hills Rhode Island where our CORE VALUES...


  • Cumberland, United States Seven Hills Foundation Full time

    Overview: Are you looking to make a difference and promote healthy and happy lives? Do you have a passion for working with individuals with disabilities and significant life challenges helping them to achieve their fullest potential? If so, consider joining us here at Seven Hills Rhode Island where our CORE VALUES include Respect & Kindness, Integrity,...


  • Cumberland, United States Seven Hills Foundation Full time

    Overview $24 per hour  Are you looking to make a difference and promote healthy and happy lives? Do you have a passion for working with individuals with disabilities and significant life challenges helping them to achieve their fullest potential? If so, consider joining us here at Seven Hills Rhode Island where our CORE VALUES include Respect &...


  • Cumberland, United States Seven Hills Foundation Full time

    Overview Are you looking to make a difference and promote healthy and happy lives? Do you have a passion for working with individuals with disabilities and significant life challenges helping them to achieve their fullest potential? If so, consider joining us here at Seven Hills Rhode Island where our CORE VALUES include Respect & Kindness, Integrity,...


  • Cumberland, United States inMusic Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...


  • Cumberland, United States CBIZ Full time

    Under direct supervision, provides support to internal teams and agencies Conduct billing audits to ensure clients are being billed timely and accurately based on services Conduct client audits to review data for deficiencies or errors Input data int Claims Specialist, Employee, Benefits, Associate, Specialist, Claims, Accounting, Retail