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Customer Service Rep

2 months ago

Houston, United States Dover Corporation Full time
DOVER PRECISION COMPONENTS:

Dover Precision Components 'DPC' ('the Company') is part of Dover Corporation's ('the Parent Company') Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees' needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Summary:

Under general supervision, the Customer Service Rep will act as a primary contact and lead for internal and external customers requiring the purchase of product. This role is responsible for providing customers accurate and timely responses by coordinating with shipping, manufacturing, and planning for the on time delivery of product, while functioning within a team-based environment.

Responsibilities:

  • Provides customers with premium care, with a sense of urgency acting as the voice of the customer, analyzing feedback and providing appropriate responses.
  • Receives and acts on all customer calls, faxes, e-mail and voicemail.
  • Updates customer order status reports and milestones
  • Addresses inquiries regarding product pricing, availability, concerns and problems
  • Prepares initial quotations, setting product price, and lead time.
  • Reviews purchase orders and enters into computer; verifies drawings revisions, quantity, quality requirements and any other pertinent information.
  • Acknowledges purchase orders, shipments and change notices
  • Interacts with internal departments to research and resolve customer problems
  • Works in a team environment to meet business objectives and goals
  • Manages sales and transfer orders from quote to invoice. Quote and Order Process will include but not be limited to:
    • Product and Order Research
    • Product and Order Pricing
    • Quote Generation and Tracking
    • Order Generation and Tracking
    • Order Expediting
    • Document Retention
  • Communicates with regional sales team for status of order and position of sales
  • Provides sales and administrative support for pricing and invoicing
  • Prepares monthly, weekly or daily open order reports for internal and external customers
  • Monitors trends and evaluates the performance assessed against monthly sales goals
  • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Works on project teams and lean events as needed.
  • Works on continuous process improvement in all areas.
  • Maintains an efficient organized work environment.
  • Strives to maintain share with assigned accounts, always looking for opportunities for growth and new business.
Skills:
  • High degree of organization and detail focus
  • Strong time management skills
  • Comprehensive understanding of manufacturing systems, especially production and inventory control
  • Accurate data entry skills along with proficiency with computer applications inclusive of Word, Outlook and Excel
  • Strong written and verbal communication skills along with dynamic telephone presence
  • Should exert sound judgment, discretion and preserve confidentiality
  • Flexible to work during non-business hours
  • Able to work independently and exercise sound judgment
Education and Experience:
  • Associates degree in Business, Communications or Related Discipline or equivalent experience required (Bachelor's Degree preferred)


*Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@doverprecision.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in:Americas : United States : Oklahoma : Oklahoma City || Americas : United States : Colorado : Denver || Americas : United States : Texas : Dallas || Americas : United States : Texas : Fort Worth || Americas : United States : Texas : The Woodlands || Americas : United States : Texas : Tyler

Sub Division : Cook Services US - E0051

Job Requisition ID : 56964

Job Function :