Medical Scheduling Specialist

4 weeks ago

Fort Smith, United States Shared Services Center - Fort Smith Full time

As a Remote Scheduling Specialist at Community Health Systems - Patient Access Center, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, and building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs. The Scheduling Specialist position is remote and full time, which is 40 hours per week.

Required Experience:

  • 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
Preferred Experience:
  • 2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
Essential Duties and Responsibilities:
  • Answer incoming calls for all assigned clinics and operate call center telephony platforms
  • Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
  • Determine calls with urgent needs and complete warm transfer to clinic staff
  • Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
  • Researches patient requests in the medical record and provides information to patient or other entity.
  • Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
  • Monitor assigned boxes in EMR for return communication from the clinic
  • Accurately validate and enter patient name, DOB and demographics
  • Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
  • Adheres and complies to all policies and procedures
  • Attend educational sessions and department meetings as scheduled
  • Ability to perform all other duties as assigned or requested
  • This is a fully remote opportunity.


Working Hours:

Variable schedule is based on business need ranging from earliest start 7:00amEST and latest end 9:00pm EST ensuring total hours = 40 for FT weekly. The schedule flexes based on the current forecast of calls for that time period. Some shifts may be as long as 10 hours and as short as 4 hours and anything in between. Team members know their schedule for 1 month and receive their new schedules with (2) weeks advance notice for the next month.

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

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