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Customer Service Representative
2 months ago
Position Summary
ASC has over 50 years in business as a leader in the material handling and rigging industry and is looking to add a Customer Service Representative to the team. ASC provides rigging products and services to companies across the nation and is headquartered in East Hazel Crest, IL. The Customer Service Representative will be responsible for handling all customer inquiries, concerns, and orders.
Duties & Responsibilities
- Acquire thorough knowledge of product line and services.
- Answer incoming calls and assist with customer inquiries.
- Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
- Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
- Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
- Assist outside sales team with quotation generation.
- Process customer order returns, change requests, etc.
- Thorough knowledge of company policies and procedures.
Education & Qualifications
- High school diploma or GED preferred.
- 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
- Ability to multitask.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy.
- Computer proficiency.
