Student Services Specialist- Middletown

2 months ago

Middletown, United States Cincinnati State Full time
Student Services Specialist - Middletown

Overview:
Cincinnati State Technical and Community College is seeking a Student Services Specialist responsible for providing one-stop student service access at our Middletown Campus location. This position requires an individual that is professional, detail-oriented, methodical, and dependable with excellent technical skills that is able to demonstrate sound judgement. The array of support provided will include everything from pre-enrollment services through admissions and registration processing, scheduling of tutoring and writing services, and providing basic library information and research assistance. This position serves as a liaison between students and the Office of Disability Services, Financial Aid, Business Office, Admissions and Registration Departments.

Essential Duties:
  • Assists new and continuing students with all student services processes, providing an overview and guidance for program selection, career choices, admissions, registration, business office and financial aid.
  • Assists students with the financial aid process from initial application through the awarding of aid, and the review of financial aid options, application requirements, deadlines, federal and state grants, loans, as well as other funding options such as scholarships, payment plans, and third-party service providers.
  • Meets and corresponds with students to facilitate the full-cycle student services processes.
  • Assists students with program selection and coordinates with the admissions recruitment team to ensure a smooth transition from applicant to student.
  • Acts as a resource for students for college policies and procedures, ensuring students understand their rights and responsibilities.
  • Provides resolutions to an assortment of academic and administrative issues of moderately complex scope.
  • Provides analytical reports to faculty and administrators.
  • Other duties as assigned
Minimum Qualifications:
  • Bachelor's degree from an accredited college or university.
  • 2 years of relevant experience in higher education student services that demonstrates skills in student support services, online learning environments, and marketing and communication initiatives
Preferred Qualifications:
  • Master's degree from an accredited college or university in communication, psychology, counseling, education, social work, or a related area
Desired Competencies:
  • Excellent communication and interpersonal skills; ability to handle complex situations with diplomacy; and computer proficiency in generating analysis of data
  • Ability to communicate/interact effectively with a diverse professional, staff, community, and student population
  • Demonstrate sensitivity to students with diverse academic, socio-economic, cultural, and ethnic backgrounds and students with disabilities
  • Strong commitment for providing outstanding student services for contributing to student success
  • Initiative to work independently as well as self-motivated team player with emphasis on customer service for internal and external customers
  • Maintain a philosophy of integrity and confidentiality
  • Demonstrates commitment to continuous quality improvement
Reports To: Assistant Director, Middletown Campus

Position Level: Student Services Specialist
Comp. Range: $21.17
Grade: 18
Contract Affiliation: SEIU

Status: Full-time
Classification: Non-Exempt

Benefits:

Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:
  • Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
  • Dental Insurance (employer covers 100% of the premium)
  • Vision Insurance
  • NO WAITING PERIODS Medical, Vision and Dental benefits are effective from day one of employment
  • Flexible Spending Accounts and Health Savings Account (employer contributions)
  • Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
  • Life Insurance and AD&D Insurance (employer paid)
  • Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
  • Pet Insurance
  • Employee Assistance Plan for employees, spouse and dependents
  • Tuition Waiver for employees, spouse and dependents
  • Tuition Reimbursement
  • Free parking
  • 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
  • Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

Retirement:

As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

EOE- Committed to Creating a Diverse and Inclusive Work Environment

Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.

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