Senior Vice President, Client Experience

7 hours ago

Boston, United States Weber Shandwick Full time
Senior Vice President, Client Experience, Consumer

We Are Seeking:

We are looking for a seasoned Senior Vice President to join our growing Brand group, heading up two of our top accounts. This role is perfect for someone who can lead a large team, manage multiple brands and clients, and flex across offices in the US.

The Senior Vice President, Client Experience will be responsible for nurturing client relationships, acting as the day-to-day senior counsel for client communications and brand teams, working in lockstep with integrated agency partners and overseeing a strong account team with exposure to senior leaders in the agency. We are looking for someone who is inspired by culture, with never-ending curiosity, a desire to always be better, and the ability to motivate and connect with people across different disciplines.

The successful candidate will have experience with Retail and CPG programs, will be a hands-on leader that fits with our overall culture. We are a company of doers - even at the most senior level.

We are looking for someone who can:
  • Build and nurture client relationship and grow business by providing leadership, direction and strategic guidance to colleagues, day-to-day teams and senior level clients
  • Solve problems, handle crises, and make quick decisions with incomplete information
  • Ideate and shape brand campaigns that tap into culture, and influencer trends
  • Draw on our total agency resources (locally, regionally, globally) and bring our clients the best of our network for every project
  • Lead, develop and coach a team of people
  • Establish a high standard for quality and deliver above expectations, continuing to fulfill the trusted partner role we have with the client
  • Craft presentations for senior client stakeholders with a persuasive and engaging presentation style
  • Actively engage in the culture of the agency to lead by example
  • Work with peers to further the mission, goals and culture of the agency
The right person for this role has:
  • 12+ years of experience in PR inclusive of agency experience working on integrated communications campaigns
  • Proven track record of proactively identifying and delivering strategic opportunities that unlock account growth beyond the current or 'expected' remit
  • Strong familiarity and expertise related to social, digital and influencer channels that can further fuel earned-driven communications
  • Exceptional client service track record with ability to counsel and interact effectively with senior management at client organizations
  • Experience managing a large Retail and/or CPG account and the keen organizational skills needed to juggle multiple client needs at once
  • Ability to efficiently manage cross-office teams that span multiple cities with integrated account teams preferred
  • Ability to be both strategic and hands-on, to flex with clients' needs
  • Success leading teams and developing talent
  • An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
  • A willingness to challenge how things have always been done, in a desire to continuously improve
  • Excellent written, verbal, and interpersonal communication skills
  • Proficient skills in MSOffice (PowerPoint, Excel and Word)
  • BA or BS in Communications or related degree
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays - Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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