Parts and Service Counter

2 weeks ago

Bedford, United States Zoresco Equipment Full time
Position
Parts and Service Counter

About the Organization
Zoresco offers an elite level of quality and service, but the real difference is that we help our customers to become more successful. This difference creates an emotional attachment with our customers.

We strengthen this attachment by offering many programs that provide innovative and profitable solutions and add enjoyment to our customers' workdays. Our Purpose and Cause are 'Providing experiences for our customers, employees, and suppliers that are Uncopyable.' Uncopyable is the spirit, passion, and actions that define our company.

Location
Zoresco Ohio Inc

Description

Role and Company Overview:

Zoresco is seeking to hire a Parts and Service Counterperson to act as a subject matter expert and liaison between customers and our warehouse. The ideal candidate will have excellent communication skills, be well-organized, and be proficient in standard office software. Previous knowledge of vehicles and truck equipment is helpful.

We are a family-owned and rapidly growing business, and we genuinely believe that our success depends on our teammates. Our mission statement extends to our teammates: quality, profit, and fun. All teammates embrace our core values: passion, integrity, respect, teamwork, and pride.

We do what nobody else will

Visit our website at www.zoresco.com for more detailed information.

Job Duties:
  • Assist customers at the counter by providing product information and pricing, identifying their needs, and making recommendations
  • Generate and process parts and service quotes
  • Process sales transactions accurately and efficiently, including cash handling and credit card processing, and collaborate with sales team members to fulfill customer orders
  • Receive and inspect incoming shipments, verifying the accuracy and quality of products
  • Pick and pack orders for customer pickup or delivery, ensuring accuracy and timeliness
  • Stock shelves and organize inventory in the warehouse to maintain cleanliness and accessibility
  • Maintain a clean and organized work environment, including sweeping, dusting, and disposing of packaging materials
  • Assist with inventory management tasks, such as conducting cycle counts and reconciling discrepancies
  • Follow all safety procedures and policies
  • Maintain and schedule necessary activities with the Service Manager and warehouse personnel
  • Greet customers both on the phone and in person
  • Inform customers of the lead times for all their parts and repairs
  • Assist with all warranty issues and details
Working Conditions
  • Office Setting as well as Shop Setting
  • Working around machinery and working parts
  • Working around moving objects and vehicles
  • Warehouse with extreme temperature changes
  • Excessive and continuous noise
Benefits:

Vacation starts at two weeks and incrementally increases

Five paid sick days

Paid holidays

Health, vision, and dental insurance

401(k) with a generous company match

Company-supplied uniforms

Equal Opportunity Employer

Position Requirements

Skills and Experience
  • High school diploma or GED required
  • Previous experience in customer service and retail sales, preferably in an industrial or automotive setting
  • Excellent verbal and written communication skills
  • Strong interpersonal and communication skills, with a customer-focused attitude
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Basic math skills and proficiency in using computerized point-of-sale systems.
  • Well-organized and detail-oriented
  • Proficient in standard office software: Word, Excel, Outlook
  • Knowledge of vehicles and truck equipment a plus
  • Self-sufficient professional with a "make it happen" attitude
  • Ability to lift, bend, kneel, and stand
  • Ability and desire to learn
  • Ability to pass a pre-employment background check and substance screening


What We're Looking for in a Candidate:

Positive Attitude ~ Works consistently with a productive outlook and positive attitude, adding to our positive work atmosphere.

Respect ~ Treat others as you want to be treated.

Learning: Demonstrate the ability and motivation to learn. Although most employees we hire may have some basic skills, they need to be capable of learning throughout the training program.

Career Minded ~ We want people who are looking for a career with Zoresco, not job jumpers.

Licenses/Certifications
Drivers License

Shift
Days

Exempt/Non-Exempt
Non-Exempt

Full-Time/Part-Time
Full-Time

Number of Openings
1

Pay Range
$21-28

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Division
Zoresco Ohio Inc

Req Number
SAL-24-00037

This position is currently accepting applications.

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