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Engagement specialist

3 months ago

Anchorage, United States Alaska Native Tribal Health Consortium Full time

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. Our vision: Alaska Native people are the healthiest people in the world. ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes: Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers. Cost-Share Dental and Vision Insurances Discounted Pet Insurance Retirement Contributions with Pre-Tax or Roth options into a 403(b). Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a). Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service. Twelve Paid Holidays Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members. Flexible Spending Accounts for Healthcare and Dependent Care. On-Site Child Care Facility with expert-designed classrooms for early child development and preschool. Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice. Tuition Discounts for you and your eligible dependents at Alaska Pacific University. On-Site Training Courses and Professional Development Opportunities. License and certification reimbursements and occupational insurance for medical staff. Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals. Emergency Travel Assistance Education Assistance or Education leave eligibility Discount program for travel, gym memberships, amusement parks, and more. Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org. Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. Summary JOB SUMMARY: The Analytics Engagement Specialist operates as a member of the Alaska Native Tribal Health Consortium (ANTHC) Analytics Engagement Team and has a passion for data. ANTHC’s Analytics Engagement Team works collaboratively with partners, data stewards, data consumers, and members of ANTHC’s broader Data & Analytics Team to implement effective analytics solutions for ANTHC and Tribal Health partners across Alaska. This is primarily a customer-facing role focused on supporting a data-driven culture within the Tribal Health System by working closely with cross-functional teams to roll out new analytics products, create shared reusable logic, implements grants with analytics components and increase data literacy. The Engagement Specialist cultivates end-user success by ensuring users understand when and how to use and access analytics products and to interpret and leverage data for reporting and outcomes improvement. Responsibilities All Levels DATA LITERACY: Fosters data-driven culture at ANTHC and within Tribal Health Organizations (THOs) and assists with knowledge transfer. Analyzes business processes to determine how data is generated, used, and exchanged across information technology systems. Understands data needs and develops a working understanding of data structures. Learns the data life cycle for operational, clinical, finance, and research data needs. STAKEHOLDER ENGAGEMENT: Works closely with stakeholders on outcomes improvement projects that seek to leverage analytics. Participates in outreach events that aim to promote user engagement and education. Plans and supports coordination of annual data summit(s). VALIDATION: Responsible for coordinating robust data validation efforts prior to the release of new products or functionality and generally building the confidence of data consumers in the integrity of analytic tools, reports, value sets (grouping of information), and populations. BUSINESS ANALYSIS: Analyzes business needs and communicates user requirements and use cases accurately. Works collaboratively with the Analytics and Reporting Team to ensure developed products and tools satisfy user requirements. COMMON DATA LANGUAGE: Supports development of the values sets and populations throughout the enterprise data warehouse. DOCUMENTATION: For key service lines with processes that impact all Tribal Health Partners documentation for end-user training and peer knowledge transfer, including design, writing, and maintenance of application training curriculums, upgrade notices, changes, benchmarks, presentations, videos, knowledge checklists, end-user proficiency evaluations, and updates content on webpage. DEPLOYMENT: Ensures the successful deployment and engagement of analytics tools and products. Works closely with Analytics and Reporting Team to support large-scale deployment of analytics tools for Tribal Health Partners. Communicates on a regular basis on project progress to key stakeholders and leadership. TRAINING & COACHING: For key service lines that impact all Tribal Health Partners presents complex reporting logic in a simple manner to the user community. Participates in design activities and works with Analytics and Reporting Team, Informatics, and business owner teams to develop training lesson plans. Provide go-live support and upgrade support. Follows up after training to ensure system use, satisfaction and accuracy of understanding. PORTFOLIO MANAGEMENT: Supports the ongoing cleanup of the reporting environment to ensure that only valid reports, populations, and value sets actively used remain. All levels perform other duties as assigned. Analytics Engagement Specialist II PROJECT SUPPORT: Ability to support the implementation of complex analytics projects involving multiple stakeholders across disciplines. Works closely with Analytics Engagement Specialist III and others to support use of analytics within large-scale outcome improvement opportunities. IMPROVEMENT: Builds system wide efforts to improve clinical and operational performance and implement optimal new programs and processed connected to data. Apply knowledge of change management to improve outcomes. ONGOING OPTIMIZATION: Troubleshoot, solve problems, and recommend changes to address deficiencies. Collect and disseminate user feedback for iterative improvement and future enhancements. TRAINING PROCESS DEVELOPMENT: Develops and maintains a process for training and engagement. Creates and maintains templates for training materials. MENTORSHIP: Mentors levels I team members to develop their skills for advancement. Analytics Engagement Specialist III PROJECT LEADERSHIP: Ability to lead the implementation of complex analytics projects involving multiple stakeholders across disciplines and serve as key member of outcomes improvement teams. TRACK USAGE: Track customer utilization of services and products to identify trends and areas for improvement. Identify who is using the tools and create profiles by departments. Monitor and engage users on the creation and use of value sets and populations. PROGRAM DEVELOPMENT: Perform complex project planning, development and implementation within the scope of authority. Make recommendations based on analysis of single and multi-organizational workflows. CURRENT PRACTICES: Assess and make recommendations on new training techniques based on national and industry reviews, user input and knowledge of training practices. Monitor and review data and analytics training trends by actively seeking knowledge and sharing it with team members. Interprets trends at the national level and intersects these trends for opportunities with Tribal Health System data and analytics needs. MENTORSHIP: Evaluate training methods and training program(s) to make recommendations for improvement. Mentors levels I and II team members to develop their skills for advancement. Other Information KNOWLEDGE and SKILLS All levels Knowledge of applicable policies and practices in the healthcare industry. Knowledge of MS Windows and MS Office Tools, including advanced MS Excel, Word, Visio PowerPoint, Access, and Outlook. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). Skill in assessing and prioritizing multiple tasks, projects and demands. Skill in operating a personal computer and utilizing a variety of software applications. Skill in responding to various situations and initiative to follow through. Skill in written and verbal communication. Experience using and developing reports, analyzing data and completing validation. Subject matter expertise in front end user areas such as registration, finance, nursing, specialty clinics, dental, etc. Ability to test, provide feedback for improvement, and learn new technology platforms. Ability to work as a team player and contribute to a positive team environment. Ability to communicate with and train groups from various professional backgrounds. Analytics Engagement Specialists II Knowledge of hardware and software troubleshooting techniques. Knowledge of Electronic Health Medical Record. Knowledge of establishing or supporting data governance and adoption activities. Skill in performing data analysis. Skill in project management. Understanding what it takes to get things done in a complex organization with many decision-makers and stakeholders by creating a sense of mutual accountability, inspiring action, and following up effectively to ensure momentum. Analytics Engagement Specialist III Knowledge of documenting and implementing new processes and procedures. Skill in critical thinking, analysis and problem resolution on a multi-organizational level. Skill in implementing quality assurance and performance improvement processes. Strong organizational skills and ability to take in a range of events at different levels of urgency and importance, formulate responses, and keep progress going on many fronts at once. Demonstrated effectiveness in client-facing roles with a focus on training, onboarding, and support with clients of many different backgrounds, skills, and roles. A drive to be continuously learning and improving both independently and collaboratively. Open to coaching and feedback with the ability and willingness to adjust. MINIMUM EDUCATION QUALIFICATION All A Bachelor’s Degree in Public Health, Public Administration, Communications, Computer Science, Mathematics, Information Technology, Statistics, Analytics, Data Science, Nursing, or related field. Special consideration may be given for those who also have progressively responsible related work experience, education or training, which may be substituted on a year-for-year basis for college education. MINIMUM EXPERIENCE QUALIFICATION Analytics Engagement Specialist I Non-supervisory - One (1) year of work experience related to patient care in a hospital and/or medical environment and one (1) year focused on use of data and analytics. Analytics Engagement Specialist II Non-supervisory - Five (5) years of work experience related to patient care in a hospital and/or medical environment and one (1) year focused on use of data and analytics. Analytics Engagement Specialist III Non-supervisory - Seven (7) years of work experience related to patient care in a hospital and/or medical environment and one (1) year focused on use of data and analytics. MINIMUM CERTIFICATION QUALIFICATION N/A PREFERRED EDUCATION QUALIFICATION Analytics Engagement Specialist I and Analytics Engagement Specialist II A Bachelor’s Degree in Public Health, Public Administration, Communications, Computer Science, Mathematics, Information Technology, Statistics, Analytics, Data Science, Nursing or related field. Analytics Engagement Specialist III A Master’s Degree in Public Health, Public Administration, Communications, Computer Science, Mathematics, Information Technology, Statistics, Analytics, Data Science, Nursing or related field. PREFERRED EXPERIENCE QUALIFICATION All Levels Experience in the Alaska Native Tribal Health System. Analytics Engagement I and Analytics Engagement Specialist II Understanding of Electronic Health Record data entry and workflow processes. Experience in utilizing data to inform program development, implementation, and policy. Experience with Quality Improvement (Informational Technology Infrastructure Library, Lean Six Sigma) Demonstrated knowledge and skills in enterprise data management, data governance, and data quality principles and methodologies. Analytics Engagement Specialist II and Analytics Engagement Specialist III Non-Supervisory – Two (2) years of work experience related to patient care in a hospital and/or medical environment and one (1) year focused on use of data and analytics. Analytics Engagement Specialist III Supervisory/program management experience. PREFERRED CERTIFICATION QUALIFICATION N/A ADDITIONAL REQUIREMENTS May be required to work outside the traditional work schedule. May be called out to work off-shift in emergency situations. According to the needs of the organization, some incumbents in this job class may be required to obtain specific technical certifications and programming language skills. #J-18808-Ljbffr