Customer Service Specialist

6 days ago


Los Angeles, United States Arrowmac Full time

We are seeking a passionate and customer-oriented individual to join our beauty client's team as a Customer Service Specialist

Responsibilities:Provide Exceptional Customer Service:

  • Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat.
  • Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
  • Maintain a positive and professional demeanor throughout all interactions.
  • Process Orders and Returns:
  • Accurately process customer orders, ensuring correct product selection and shipping information.
  • Handle returns and exchanges in accordance with company policies.
  • Product Knowledge:
  • Stay up-to-date on the latest beauty and cosmetic trends and products.
  • Provide customers with detailed information about our products and services.
  • Data Entry and Record Keeping:
  • Maintain accurate and up-to-date customer records and order information.
  • Assist with data entry and reporting as needed.
  • Team Collaboration:
  • Work closely with other team members to ensure efficient operations and customer satisfaction.
  • Contribute to a positive and collaborative work environment.

Requirements:

  • 3 - 5 years of customer service experience
  • MUST HAVE experience processing large orders
  • MUST HAVE experience working directly with vendors
  • Beauty industry preferred

If this sounds like a great fit, please send your resume to careers@arrowmac.com

For more information about Arrowmac and all of our jobs, please visit www.arrowmac.com



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