Customer Service Specialist
6 days ago
We are seeking a passionate and customer-oriented individual to join our beauty client's team as a Customer Service Specialist
Responsibilities:Provide Exceptional Customer Service:
- Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat.
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Maintain a positive and professional demeanor throughout all interactions.
- Process Orders and Returns:
- Accurately process customer orders, ensuring correct product selection and shipping information.
- Handle returns and exchanges in accordance with company policies.
- Product Knowledge:
- Stay up-to-date on the latest beauty and cosmetic trends and products.
- Provide customers with detailed information about our products and services.
- Data Entry and Record Keeping:
- Maintain accurate and up-to-date customer records and order information.
- Assist with data entry and reporting as needed.
- Team Collaboration:
- Work closely with other team members to ensure efficient operations and customer satisfaction.
- Contribute to a positive and collaborative work environment.
Requirements:
- 3 - 5 years of customer service experience
- MUST HAVE experience processing large orders
- MUST HAVE experience working directly with vendors
- Beauty industry preferred
If this sounds like a great fit, please send your resume to careers@arrowmac.com
For more information about Arrowmac and all of our jobs, please visit www.arrowmac.com
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