Phone Advocate, Customer Service

2 weeks ago

Florence, United States Spectraforce Technologies Full time
Title: Phone Advocate, Customer Service
Location: Florence, 29501
Duration: 5 months assignment (CONTRACT - 1 YEAR OR LONGER, WITH POTENTIAL TO CONVERSION)
Shift: Monday through Friday, 8AM-6PM

Note:
Onsite position.
Only Phone Interviews Will Be Conducted
Monday-Friday with Availability From 8am-6pm. Must Have Great Attendance.
This Is a Call Center Position, With Potential for A Heavy Call Volume

Duties:
  • Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries.
  • Performs research as needed to resolve inquiries.
  • 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
  • 15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, research and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions, and needs.
  • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 5% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Skills:
  • Required Skills and Abilities: Excellent verbal communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment skills. Strong customer service skills.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Other Tools: Basic computer operating skills.
  • Standard Office Equipment.
  • Preferred Software and Other Tools
  • Knowledge of word processing, spreadsheet, and database software.
  • Work Environment: Typical Office Setting.
Education:
  • Required Education: High School Diploma or equivalent.
  • Preferred Education: Associate Degree.
  • Preferred Work Experience: 2 years-customer service or call center experience.

  • Phone Advocate, Customer Service

    4 weeks ago

    Florence, United States Spectraforce Technologies Inc Full time

    Title: Phone Advocate, Customer Service Location: Florence, 29501 Duration: 3 months assignment (CONTRACT - 1 YEAR OR LONGER, WITH POTENTIAL TO CONVERSION) Shift: Monday through Friday, 8AM-6PM Note: Onsite position. Only Phone Interviews Will Be Conducted Monday-Friday with Availability From 8am-6pm. Must Have Great Attendance. This Is a Call...

  • Phone Advocate in Florence, SC

    3 weeks ago

    Florence, United States MyKelly Full time

    At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?We’re seeking a Phone Service Advocate-Customer Service to work with one of our clients in Florence, SC. With us, it’s all about finding the job that’s just right.Pay Rate: $13.50/hr.Hours: - Monday-Friday 8:00am-6:00pmOnsite...

  • Claims Customer Service Advocate I

    3 weeks ago

    Florence, United States BlueCross BlueShield of South Carolina Full time

    Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare

  • HVAC Service Technician

    3 weeks ago

    Florence, United States Quality Service Company Full time

    Job DescriptionJob DescriptionHVAC Service TechnicianQuality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two...

  • Cell Phone Repair Technician

    4 days ago

    Florence, United States Protech Alliance Inc Full time

    **REQUIREMENTS**: 1099 Contract position - **PAID $40 PER JOB COMPLETED $30 FOR ANY FAILED REPAIRS.**_ Valid Driver license and insurance Pass Criminal, Driving, and Drug test Be flexible to work at least 2 - 4 days a week, 10 hr shifts. - Perform screen and battery repairs in **Personal Vehicle** at work site. Complete all training assigned in a timely...

  • Sales & Customer Service - Client Partner

    3 weeks ago

    Florence, United States Renovation Brands Full time

    Job DescriptionJob DescriptionSales & Customer Service - Client Partner Baseboarders @ Renovation BrandsAbout the Role:Baseboarders™ is looking for a highly organized and detail-oriented team player, who can efficiently and accurately multi-task daily sales and customer service responsibilities in a fast-paced work environment.This position reports to the...

  • Service Advisor

    2 weeks ago

    Florence, United States Blanchard Machinery Full time

    The Service Advisor is responsible for educating the customer on the full range of services and benefits available at the dealership, resulting in incremental revenue. The person in this position is responsible for providing exceptional customer service, proactive communication and status updates to the customer throughout the service process. Blanchard...

  • HVAC Install Apprentice

    3 weeks ago

    Florence, United States Quality Service Company Full time

    Job DescriptionJob DescriptionHVAC Install Apprentice / Entry Level Installer Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the...

  • Field Service Technician

    2 days ago

    Florence, United States Prolink Resources Full time

    Join our team as a Field Service Technician where you will play a crucial role in maintaining and servicing various equipment in the field. We are seeking individuals with expertise in field service, maintenance, and technical troubleshooting to ensure optimal functionality of our systems.*Key Responsibilities:** Provide technical phone support on...

  • Field Service Technician

    2 days ago

    Florence, United States Prolink Resources Full time

    Join our team as a Field Service Technician where you will play a crucial role in maintaining and servicing various equipment in the field. We are seeking individuals with expertise in field service, maintenance, and technical troubleshooting to ensure optimal functionality of our systems.*Key Responsibilities:** Provide technical phone support on...

  • Customer Care Representative

    1 week ago

    Florence, United States Pete's RV Center Full time

    Pete’s RV Customer Care Center located in Florence, KY is a cutting edge and state of the art RV Development Center in search of the right people to join our team! This is an on-site position with a great team environment.RequirementsPhone communication skillsSelf MotivatedMature, dependable, and capable of being on timePossess advanced verbal skillsHave...

  • Customer Care Representative

    1 week ago

    Florence, United States Pete's RV Center Full time

    Petes RV Customer Care Center located in Florence, KY is a cutting edge and state of the art RV Development Center in search of the right people to join our team! This is an on-site position with a great team environment. Requirements Phone communication skills Self Motivated Mature, dependable, and capable of being on time Possess advanced verbal skills...

  • Customer Care Representative

    3 weeks ago

    Florence, United States Pete's RV Center Full time

    Pete's RV Customer Care Center located in Florence, KY is a cutting edge and state of the art RV Development Center in search of the right people to join our team! This is an on-site position with a great team environment. Requirements Phone communication skills Self Motivated Mature, dependable, and capable of being on time Possess advanced verbal skills...

  • Member Services Representative Mornings

    3 weeks ago

    Florence, United States Crunch - Fitness Gurus Full time

    Job DescriptionJob DescriptionMonday - Friday 4:30am-1pmReports to:ManagerRequirements:Fluent in EnglishProficient reading and writing skillsComputer SkillsSpecial Skills:Strong customer service skillsResponsibilities:Membership SalesGreet all members & guests with a smile and wish them well as they exit the clubCheck in all members and guests in accordance...

  • Commercial New Construction Plumbing Technician

    3 weeks ago

    Florence, United States Quality Service Company Full time

    Job DescriptionJob DescriptionCommercial New Construction Plumbing TechnicianQuality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the...

  • Service Advisor

    2 weeks ago

    Florence, United States Blanchard CAT Full time

    The Service Advisor is responsible for educating the customer on the full range of services and benefits available at the dealership, resulting in incremental revenue. The person in this position is responsible for providing exceptional customer serv Service Advisor, Customer Service, Advisor, Retail, Construction

  • Customer Care Analyst I

    2 weeks ago

    Florence, United States Rexnord Full time

    Position: Customer Care Analyst I Location: Florence, Kentucky Position Summary: The Customer Care Analyst I serves as the primary contact for requests for orders, quotes, product questions, drawing approvals, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through a high level of expertise, ownership,...

  • Mechanical Service Technician

    4 weeks ago

    Florence, United States Beverage Systems, Inc Full time

    Job DescriptionJob DescriptionSalary: $18 to $20 per HRBeverage Systems has been a family owned business since 1988.  We are dedicated to bringing exceptional service to the dispensed beverage industry.  Whether it is a full service, equipment and sales support program or a standard service call program, Beverage Systems uses technology, experience, and...

  • Travel Nurse

    2 weeks ago

    Florence, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Florence, SC. Shift: 3x12 hr days Start Date: 05/28/2024 Duration: 13 weeks Pay: $1552 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for...

  • Travel Nurse

    2 weeks ago

    Florence, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Cath Lab Registered Nurse for an exciting Travel Nursing job in Florence, SC. Shift: 5x8 hr days Start Date: 05/28/2024 Duration: 13 weeks Pay: $2202 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...