Business Office Manager
3 days ago
Chandler Place Assisted Living & Memory Care, a leading provider of assisted living and memory care, is seeking a Business Office Manager to join its rapidly growing team. The Business Office Manager touches many function of the business and will oversee business administration, accounts payable/receivable, human resources, payroll and other system related business processes.
Experience in Senior Living Preferred.
Responsibilities:
- Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting
- Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met
- Processing bi-weekly payroll, responding to payroll developments, trends, regulations and business controls
- Maintaining team member personnel information, including payroll processing, updating personnel files/binders and training records
- Championing the team member on-boarding and welcome orientation process
- Maintaining training records and ongoing data entry into training system
- Partnering with the Executive Director and other team leaders to form teams, encouraging strong team member engagement, morale and spirit
- Clearly and professionally communicating and conveying information and ideas in a manner that engages the audience
- Following Navion programs and policies for overall quality care in support of our Core Values
- Completing training and independent study programs designed for the BOM position according to curriculum guidelines
- Completing state-required training per regulations
- Associate/Bachelor's degree preferred, or proven history as a Business Office Manager
- Must possess a dedication to seniors and a positive can-do attitude along with demonstrated skills in Financial/business principles
- Function as part of the management team (manager on duty coverage, presenting the community to potential residents, planning and participating in staff meetings, planning and implementing marketing and community effects).
- Assist Executive Director with marketing strategies and telephone and walk-in inquiries.
- As applicable, supervise Receptionist(s)/Concierge Associate(s), Concierge Desk and Security.
- Manage the community and support the Director of Clinical Services in supervising personnel in the absence of the Executive Director.
- Maintain and audit all financial records and accounts receivable software/records.
- Manage and minimize the community's accounts receivable.
- Bill and audit monthly charges to residents and/or families.
- Maintain and reconcile cash on hand (petty cash and resident funds) weekly.
- Complete all bank transactions in a timely manner.
- Reconcile the community's corporate credit card monthly.
- Review and code invoices for payment.
- Maintain all vendor files.
- Resolve vendor problems/questions.
- Track expenses authorized by the community.
- Serve as Human Resources liaison; coordinating new hires, terminations, personnel changes, etc.
- Manage worker's compensation claims; collect information, notify worker's compensation carrier, submit worker's compensation alert, monitor loss time and medical treatment.
- Collaborate with Professional Employer Organization (PEO) Representatives regarding human resources, payroll, benefits and worker's Compensation administration.
- Coordinate employee trainings and certifications.
- Communicate and enroll employees in benefits when eligible.
- Complete and submit bi-weekly payroll and ensure accuracy.
- Investigate salary complaints.
- Create and maintain confidential employee files.
- Maintain annual OSHA logs.
- Complete and review resident paperwork regarding admissions and discharges.
- Develop and update spreadsheets (accounts payable, resident roster, employee phone list, etc.).
- Create and maintain confidential business files for residents in accordance with community policy and HIPAA guidelines.
- Manage post office transactions.
- Transport residents when necessary.
- Answer telephones in accordance with Carolina Reserve standards.
- Order office supplies through appropriate vendor as needed.
- Manage administrative responsibilities; phone calls, emails, etc.
- Responsible for compliance with Electronic Health Records billing procedures.
- Perform other related duties as assigned by the Executive Director.
- Understand and follow safety and infection control policies and procedures.
- Follow established procedures in the use and disposal of personal protective equipment.
- Wear and/or use safety equipment and supplies (e.g., gait, belt, back brace, mechanical lifts, etc.) when lifting or moving residents.
- Keep floors dry. Report spills immediately.
- Report all hazardous conditions and equipment problems to the supervisor/licensed nurse immediately.
- Assist housekeeping in maintaining resident rooms, offices and common areas ensuring rooms are safe, comfortable, attractive and orderly.
- Ensure the cleanliness and orderliness of Concierge Desk and Administrative staff work areas.
- Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure if applicable.
- Develop and maintain professional affiliations.
- Promotes and protects residents' rights; assists residents to make informed decisions, treats residents with dignity and respect, supports resident's independent expression, choice and decision-making consistent with all pertinent laws regarding residents' rights. Reports suspected abuse or neglect in accordance with applicable law and regulations.
- Assist with answering telephones in accordance with Navion Senior Solutions procedures.
- Assist coworkers with other duties as needed.
- Encourage the practice of regular and thorough hand-washing.
- Perform other related duties as assigned by his/her supervisor.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- PTO for full time positions
- Short & Long Term Disability Insurance
- Life Insurance
- Career Advancement Opportunities - including growing into an Executive Director.
#LGV
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