Patient Representative

3 weeks ago

Minneapolis, United States PRIDE Health Full time

Patient Representative

Pride Health is hiring a Patient Representative for one of its clients in Minnesota.

This is a 3-month contract with the possibility of an extension with competitive pay and benefits.

Location – Minneapolis, MN (55454) – Onsite

Length of assignment – 3 months (Possibility of an extension)

Pay range - $20 - $24.50 per hour.

Shift – Tuesday through Friday 8 am - 4:30 pm (8 Hours) and Saturday 7:30 am - 11:30 am (4 Hours). Total = 36 hours

Job Summary

Maintains a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. Assists with phones and schedules for future appointments and/or procedures. Utilizes strong customer service skills and promotes the UMPhysicians’ philosophy of patient-centered care to meet the needs of all visitors/guests. Welcomes visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co-pays, enters and verifies health insurance information, and oversees the clinic lobby/patient waiting area. Arrange any accommodation or interpreter services needed for the patient visit. Resolves non-clinical patient issues, and provides backup and coverage as needed. Helps coordinate provider schedules and appointments. Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times. This position may be required to float to other departments at the discretion of the manager based on clinical needs.

Job Duties

  • Represent the clinic and provide a high level of customer service to patients, guests, and staff.
  • Displays a welcoming and friendly appearance to all visitors
  • Greetings visitors and guests to the clinic, always making eye contact.
  • Listen first to deal with patient concerns
  • Assists in covering tasks in all non-clinical areas
  • Patient Reception
  • Notifies patient of change in appointment scheduling.
  • Receives patients into the clinic and notifies patient care.
  • Verifies patient demographic and insurance information.
  • Appointment Management
  • Identifies patient needs and available appointment openings.
  • Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
  • Verifies insurance utilizing online systems.
  • Health Information Management
  • Requests/obtains patient reports for patient visits.
  • Requests/obtains/sends medical records and diagnostic test results for patient visits to scheduled provider office.
  • Completes the prep chart and scans medical information.

Requirements

  • High School Diploma or GED Required.
  • 2 years of experience in Patient Reception, Appointment Management Health Information Management, etc.
  • Proven ability to learn job skills and provide patient services.
  • Proven ability to accurately schedule appointments and interpret orders.
  • Successful completion of the Patient Rep training program and OJT within 5 weeks of hire.
  • Knowledge of the organization’s purpose and goals.
  • Online scheduling and EMR training.
  • Keyboarding skills of 35 wpm.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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