Sea Logistics Operational Care Specialist, Revenue Care
1 month ago
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Revenue Care to join our Sea Logistics team.
YOUR ROLE
The Operational Care Specialist is responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.
YOUR RESPONSIBILITIES
- You will keep files relating to all sea import accounts billing.
- Responsible for billing of accounts using the pricing quoted to clients within the period established.
- You will review the Gross Profit and confirm accuracy.
- Ensure all billing is correct and completed in time by the end month.
- Collaborating with the operational team to ensure all information needed for billing is filed in the system.
- You will be processing files while adhering to all policies and procedures.
- Collaborate with the system process team to drive automation utilization related to Operational Care processes.
- Constantly challenge the status quo when it comes to process improvement.
- Maintain awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs
- 1+ years' Customer Service experience (Relationship Management)
- 1+ years' billing experience processing billing
- You will have the ability to pay close attention to detail.
- You will have the ability to work in the office 5 days per week.
- Intermediate skills with Microsoft Office Suite
GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
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