Field Service Engineer

4 weeks ago

Tanner, United States SAIC Full time

Description SAIC is currently seeking a Field Service Engineer(s) (FSE) to support the Medusa Sustainment project. The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. Primary location is Huntsville, AL but all work is OCONUS travel to various locations. Job Responsibilities:This position will provide field engineering and technical support services in support of maintaining and sustaining fielded C-sUAS systems, equipment and software at all identified locationsInstallation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware componentsConduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenanceTake responsibility for preparing systems for operation, system software loading, operator training, and final system operational checksAssist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama)Provide technical support for Airmen both on-site and telephonicallyConduct training when neededSupport program Help desk as requiredQualifications Required Education:Bachelors and three (3) years or more experience; Seven (7) years' additional work experience may be considered in lieu of degree.Security Clearance:Must possess an active Secret security clearance; US Citizenship required.Certification:Must be Security+ certifiedRequired Experience:Experience with tactical networks and troubleshootingTroubleshooting of computer systems and networksBasic operational knowledge and troubleshooting of Android-based handheld devicesAbility to effectively prioritize and execute tasks in high-pressure environmentsAble to work independently and efficiently with short term deadlinesGood verbal communication skillsWillingness to travel (70%)Desired Skills:Proficiency with Microsoft Office productsFamiliarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting proceduresStrong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconferenceExperience in the operation and maintenance of AN/TPQ-50 or LCMR/LSTAR systemExperience in the operation and maintenance of CREW (V4 and V5) Electronic Warfare (EW) systemExperience in the operation and maintenance of EO/IR camera systemsWireshark data capturesSAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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