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Global Mobility Specialist

2 months ago

Washington, United States The World Bank Group Full time
Global Mobility Specialist

Job #:
req28932

Organization:
World Bank

Sector:
Human Resources

Grade:
GF

Term Duration:
3 years 0 months

Recruitment Type:
International Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):

Closing Date:
8/28/2024 (MM/DD/YYYY) at 11:59pm UTC

Description

In positioning the WBG as an employer of choice and leader within the development community and to better respond to the diversified needs of the organization's shareholders and staff, the Human Resources Vice-Presidency has transformed its delivery model into the following pillars:
• A Client Services Department that incorporates an end-to-end staffing model and supports the implementation of HR plans and processes. Under a federal model of delivery, the Bank and the IFC will each be supported by a Client Services Department for their respective organizations.
• An Employment Policy, Compensation, and Systems Department that provides an integrated approach to managing employment policy and staff rules, driving compensation and benefit programs, and supporting service solutions, systems, and analytics.
• A Performance, Career, and Learning Department that brings together the entire talent management life-cycle to maximize and leverage innovative solutions and strategies for increasing the WBG's organizational and individual performance and capabilities.

Within the Client Services function, the Strategy and Global Mobility unit is seeking a Global Mobility Specialist to focus on GM Services delivery in HQ, act as the main HQ relocation Focal Point by coordinating the settling-in guidance and initiatives, assist in QC and audit processes, adopt a data-driven approach to service monitoring and improvement, and contribute to D&I and ESG initiatives.

DUTIES AND RESPONSIBILITIES:
• Provide personalized and high-touch assistance to eligible new hires to HQ and their families, addressing their unique needs, preferences, and expectations throughout the relocation cycle.
• Serve as technical advisor on end-to-end GM Services delivery in HQ, including returns.
• Provide strategic oversight of HQ case workload, taking the client-facing role and onboarding and providing technical guidance and quality control for HQ GM Assistant (s) on their tactical support roles.
• Support GM Technical Specialist in the development and implementation of the GM Services Audit System.
• Explore opportunities to adopt innovative offerings to enhance the relocation and settling-in experience in HQ for relocating staff and families.
• Partner with the GM Team Leads to resolve special cases, escalations, policy exceptions (interaction with CoEs), and provide expertise and guidance on policy change implementation.
• Build strong partnerships and engagement with other units in the WBG to strengthen the GM support services delivery model in the HQ and the Regions. This includes Budget/Finance, Travel, Payroll, Shipping, Corporate Security, Health Department, Legal, Visa Office, HR Client Services, Talent Acquisition, and Family Network, etc.
• Collaborate with GM Data Analyst in continuously monitoring GM services delivery and impact by analyzing case management tool reports and post-assignment survey findings, highlighting key trends, KPIs, SLAs, and other metrics status, success stories, and areas requiring attention.
• Advocate for and implement inclusive practices within global mobility processes, considering the diverse needs and backgrounds of assignees, while integrating Environmental, Social, and Governance (ESG) principles to ensure sustainable and ethical practices.
• Contribute to projects and initiatives including process streamlining and automation through digital transformation initiatives.
• Liaise with vendors as required.
• Participate in special projects and perform other duties as assigned.

Selection Criteria
• Master's degree in business, management, HR or similar, logistics and 5 years' client/service delivery experience, or equivalent amount of education and relevant experience.
• In-depth experience in international relocation industry or global mobility services is strongly preferred.
• Demonstrated knowledge and experience in WBG mobility policies and benefits.
• Strong ability to analyze, interpret, and utilize data to drive decision-making.
• Proficiency in data management tools and techniques.
• Proven experience in managing projects from inception to completion.
• Ability to handle multiple projects simultaneously while meeting deadlines.
• Demonstrated commitment to understanding and meeting client needs.
• Ability to build and maintain strong client relationships.
• Creative thinking with the ability to develop and implement innovative solutions.
• Open to new ideas and willing to challenge conventional approaches.
• Strong problem-solving skills with a focus on delivering effective solutions.
• Ability to navigate and resolve complex issues.
• Excellent critical thinking and judgement skills.
• Maintain a positive and proactive attitude in all work situations.
• Ability to work collaboratively and foster a positive team environment.

"This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered."

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.