Reservations Agent

1 week ago

Florence, United States Homewood Suites by Hilton Florence Full time
Description

Are you passionate about creating memorable experiences for guests from all around the world? Homewood Suites by Hilton Florence in Florence, KY is seeking a dedicated Reservations Agent to join our team. As part of our dynamic and customer-focused environment, you will play a pivotal role in ensuring each guest's stay is exceptional. You will be responsible for handling reservations with precision and care, providing top-notch customer service every step of the way. Join us in our commitment to delivering unforgettable stays and be a part of a supportive team that values teamwork and excellence. With a competitive hourly salary of $14 - $15, this is a fantastic opportunity to grow in the hospitality industry.

Responsibilities

•Handle incoming reservation calls and online reservations efficiently and accurately.
•Purpose: To ensure a seamless booking process for guests and maximize room occupancy.
•Provide excellent customer service by addressing guest inquiries, concerns, and special requests professionally.
•Purpose: To enhance guest satisfaction and loyalty to the hotel.
•Process cancellations and modifications to reservations following hotel policies and procedures.
•Purpose: To manage room inventory effectively and optimize revenue.
•Collaborate with housekeeping and front desk staff to communicate special requests and ensure guest needs are met.
•Purpose: To coordinate smooth guest check-ins and provide personalized service.
•Keep accurate records of reservations, guest interactions, and payment transactions in the hotel's booking system.
•Purpose: To maintain organized booking information and facilitate efficient operations.
•Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

Qualifications

•1-2 years of experience in customer service or hospitality industry.
•Proficiency in using reservation software systems.
•Excellent verbal and written communication skills.
•Ability to work flexible hours, including weekends and evenings.
•Strong attention to detail and organizational skills.
•Must be able to stand on your feet for 8 hours during a typical shift. Please only apply if you meet each of these criteria

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