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Customer Service Representative

2 months ago

Fontana, United States Ultimate Business Services Full time

Qualifications 4+ years in a Customer Success, Relationship Management, Account Management, or similar role Exceptional communication skills, highly organized, collaborative and detail oriented Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals Empathetic, positive attitude with a desire to help our customers succeed Tech-savvy, loves technologies and learning new software Responsibilities You will drive retention and growth among our most valuable customers by understanding their business needs and pain points You will be responsible for successful onboarding of new customers Identify opportunities for customers to provide positive reviews for the client Collaborate closely with sales to support pilot customers, renewals, and expansion opportunities Gather feedback from key customers with a view to improve service delivery Discover the identity, voice, and goal of each brand we represent Support customer acquisition strategies through lead generation and prospecting Establish rapport with customers that segues into product presentations Initiate the sales cycle by appealing to the individual preferences of each customer Collaborate with team members to maximize reach and engagement with customers Company Information Ultimate Business Services is a 12-year-old company located in Deerfield Beach with an additional office in Orlando. The company services over 9,000 customers on a monthly basis located from Orlando to Miami. Ultimate provides bottled water coolers, document destruction services, office coffee services, and monthly services for first aid cabinets. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. #J-18808-Ljbffr