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JHSCS SURGICAL TECHNICIAN
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Call Center Agent
2 months ago
We are a family owned and operated business with a new call center located in White Marsh MD
We are looking for outgoing members to join our team as call center agents
Call Center Sales Agent Description
1. Schedule and confirm appointments
2. Answer inbound calls and make outbound calls
3. Provide Customer Service
4. Achieve weekly and monthly quotas
- Call Center Target Metrics
•Issue a minimum of 10 appointments per Design Consultant per week (2 per day)
•45-55 Dials per hour per caller
•35% conversion from Raw Lead to Set Appointment
•80% conversion from Set Appointment to Issued Appointment
•80% Demo Rate on all Issued Appointments
Bonuses are paid monthly based on net volume attributed to appts sold
There is no cap on earnings.