Customer Support Associate
3 weeks ago
Customer Support Associate - Contract to Hire in Noblesville, IN at Vaco **Location:**
**Experience:**
At least 2 year(s) **Job Description**
Vaco Indianapolis has partnered with a company located in Noblesville to fill a Customer Support Associate position.
This is a contract to hire position.
This position is located in office.
The purpose of this position is to provide class support to customers, sales personnel, and all internal operations in line with corporate objectives.
**ESSENTIAL DUTIES**
Work in an Operational Center environment communicating with customers via telephone and email while utilizing a ticket-based system assisting with Order Processing/Maintenance and Product Support.
Order support to include, but not limited to the following:
Order Entry and maintenance.
Create/Maintain customer Ship To's
Create/Maintain Customer Contracts.
Quote Management
Order Inquiry/Expedite.
Review possible solutions/alternatives in order to meet customer demand.
Open Order Reports
Provide assistance on delinquent orders.
Deliver Catalog or Specification sheets as necessary.
Part number Identification / Validation and DRG Inquiry.
Escalate unresolved issues to the direct supervisor as deemed necessary.
Other Duties as assigned
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