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Bilingual Customer Service Specialist

2 months ago

Orleans, United States Sherwin-Williams Full time

As a Bilingual Customer Service Specialist for our retail stores, you will play a crucial role in ensuring customer satisfaction. Your responsibilities will include providing knowledgeable assistance to customers, resolving any concerns promptly, and maintaining high product and store standards. In addition to achieving excellent customer service, you will also be expected to meet sales goals consistently. This position is based at Store #705293, located at: 136 Route 6A, Orleans Marketplace unit B, Orleans, MA 02653.

We value diversity and encourage all qualified individuals to apply, including those with disabilities and Protected Veterans. Our recruitment process involves an online application, a digital interview, and an in-store interview. Sherwin-Williams offers a range of benefits, and we are committed to an inclusive and diverse workplace.

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish