Service Coordinator

3 weeks ago


Fountain Valley, United States Advanced Charging Technologies Full time

The Service Coordinator is responsible for providing support to field technicians, salespeople, management and customers with a strong emphasis on customer service, team synergy and self-motivation. Responsibilities: Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met. Monitor incoming emails and respond accordingly in a timely manner Proactively follows up with customers and in - house representative and management after completion of service visits Coordinates the scheduling and movement of labor force and materials Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs). Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects. Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc. Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility Data entry for multiple systems that include but not limited to, excel, and web-based service system Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same. All other duties as required . Experience: 2 + Years of dispatch, industry , or related customer service experience. #J-18808-Ljbffr



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