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Customer Service Representative
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Customer Service Representative
1 month ago
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Customer Service Representative
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Customer Service Representative
5 months ago
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today We’re looking forward to getting to know youJob SummaryThe primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.Essential Job Duties and ResponsibilitiesCreate and maintain a high service, customer-focused environmentGreet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional mannerResponsible for handling property issues and general property condition assessments (GPCAs) while providing genuine careAccept rent payments and forward to Assistant Portfolio ManagerCompletes resident welcome calls and emails and creates smart home accountsProcesses HAP applications and assist with communication to Housing AuthorityPerform outbound delinquency calls to residents for rent collectionsAssist in managing resident responsible HOA ViolationsMaintain awareness of ongoing expectations and changes that occurMonitor and work thru all action items on the CSR-PM dashboard in SalesforcePerform other duties as assignedEducation and/or ExperienceHigh school or GEDMinimum 2 years of administrative experience in Property Management, or equivalent combination of education and experiencePrevious experience using property management softwareSkills/Specialized KnowledgeAbility to work well under pressure and handle escalated calls with a calm demeanorPossess strong communication and problem-solving skillsIntermediate proficiency in MS Word, Excel, Outlook and AdobeExcellent organizational skillsStrong communication skills, both verbal and writtenAbility to write clear and concise correspondenceWork collaboratively with team membersOther RequirementsMust maintain professional appearance.Ability to be at work on a regular and consistent basis; Overtime may be required for this position.Physical and Mental DemandsThis position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Work EnvironmentStandard office working environment that may be busy and noisy at times. Salary Range$18.01 - $31.21Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:Annual bonus programHealth, dental, vision, and life insuranceLong-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays401(k) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre- and Post-Covid)Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
