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Consumer Loan Processor

2 months ago

Pensacola, United States Gulf Winds Federal Credit Union Full time
About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

  • Open and transparent communication with your leaders
  • Consistent coaching and opportunities to improve performance.
  • Collaborative and team-focused environments
  • Short and long-term professional development
  • Opportunity to participate in cross-functional projects.


With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Job Description

Pay Range: Starting at $19.33 an hour

Role:

To build and maintain successful member relationships by efficiently funding and servicing direct and indirect loans, while simultaneously ensuring that supporting documentation and records are accurately prepared according to GWCU policies and procedures. Meets or exceeds all funding goals with minimum errors and processes pending loans consistently within established time frames.

Essential Functions & Responsibilities:

Applies comprehensive knowledge of consumer lending products, services, and processes by successfully and completely processing indirect loan applications, consumer loan and credit card applications, consumer loan funding, and loan maintenance. Offers applicable credit union services and products.

Assembles loan and title packets for submission to Title Specialist within 5 business days of funding.

Communicates effectively verbally and in writing to provide excellent service to our members, team members and dealer partners. Follows up with dealers and key individuals to resolve problems and/or respond to inquiries.

Performs other job-related duties as assigned.

Performance Measurements:

  1. Maintains no more than a 5% maximum error rating on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements.
  2. Provides informed, prompt, professional and accurate service and support to all members, dealers, and team members by responding to email, answering telephone and replying to messages within one business day where applicable.
  3. Meet or exceed the minimum established individual goals each month.
  4. Develop, maintain, and demonstrate a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules and regulations.
  5. Complies with all applicable rules, regulations and policies, including but not limited to BSA, OFAC and Physical Security.


Knowledge and Skills:

Experience: One to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Must be able to work independently as well as with a team.

Other Skills: 10-key calculator, typewriter, and keyboard skills. Strong attention to detail and ability to analyze complex information. Demonstrated proficiency in Microsoft Excel, Word and Outlook required. Fully knowledgeable of and able to communicate with members about credit bureau reports and credit histories, risk-based lending scores, invoice and wholesale values of collateral, lien perfections, loan and deposit rates, credit union policies and procedures, and loan decisions.

Work Environment: May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.