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Production Support Coordinator

2 months ago

Bloomington, United States Ferrero Full time
Job Location: Bloomington

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

We are seeking a detail-oriented and proactive Production Support Coordinator to join our team. In this role, you will be instrumental in supporting the Production and HR Teams by managing and optimizing our training processes, ensuring compliance with industry standards, and contributing to the overall efficiency of our operations.

Main Responsibilities:

  • Conduct quarterly audits of the training matrix to ensure accuracy and compliance.
  • Participate in Food Safety and Quality audits.
  • Establish and manage a structured training program for all production-related activities.
  • Develop and manage KPIs for training processes.
  • Generate and analyze reports for various departments, including indirect labor reports.
  • Oversee and maintain accurate records of new hire evaluations and training compliance.
  • Collaborate with cross-functional teams to create and update SOPs and work instructions.
  • Maintain an organized electronic tracker and binder for all training records.
  • Support Continuous Improvement initiatives related to learning and development.
  • Perform additional duties as assigned to enhance production and training processes.
Who we are looking for:
  • High School Diploma or Equivalent required; additional education or certifications in a related field is a plus.
  • 1+ years of relevant experience in Production Support, Continuous Improvement, or Training roles.
  • Advanced proficiency in Microsoft Excel for data management and analysis.
  • Exceptional organizational, time management, and analytical skills.
  • Strong communication and collaboration abilities.
  • Experience with training platforms (e.g., Intelex, QDMS, Alchemy) is preferred.
  • SAP experience is an advantage.


How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.