HR Service Center Supervisor

4 weeks ago

Charleston, United States Bright Horizons Full time

Bright Horizons Family Solutions

HR Service Center Supervisor

Charleston ,

West Virginia

Apply Now

Supervises a team of HR Service Center Coordinators and/or Specialists responsible for administration and customer support for the business (employee & manager) when it comes to end-to-end HR policies and procedures. Ensures the efficient and effective operation of their respective team. Essential Functions/Responsibilities Provide overall management and direction for the team and drive team accountability. Responsible for performance, hiring, and determining compensation for staff. Responsible for the ongoing development and growth of team members. Proactively monitor ticket volume, backlog, and workday tasks and distribute work accordingly in order to maintain SLA's. Responsible for the orientation, training, and coaching of new team members. Ensure team delivers high quality customer service, providing ongoing guidance and feedback as necessary. Responsible for assuring teams schedule provides appropriate coverage for the service center. Follow-up with dissatisfied customers to ensure their concerns are heard and that their feedback is brought back to the HR Service Center for customer service and process improvement consideration.Customer Service Serve as the main liaison between COE's, Payroll, HRIS, etc., and as the main escalation point for Coordinators, and an escalation point for serious employee concerns. Help to investigate and uncover root for cause for issues, and suggest solutions to optimize processes and procedures. Review/update HRSC wording and quick descriptions to better respond to employee questions Ensure the team is providing excellent customer service, maintains the team standards, and holds team accountable System/Transactional Support Performs complex administrative transactions, participates as actor in workflows, audits and in some cases, data maintenance of HR Data. Proactively runs status reports and checks for case updates on vendors systems. Develops tracking and reporting framework; produces regular, timely reporting and analysis to key stakeholders Identifies researches, troubleshoots, and provides guidance to stakeholders as it relates to the execution of business process within our BH HR Systems. Responsible for the preparation of documents, job aids, and communications to meet the needs of both internal HR and other stakeholder groups. Leads trainings for newly hired employees on HR policies, internal procedures and regulations Responsible in partnership with HR Manager to ensure our case management tools are working effectively, efficiently, and are updated on a frequent basis. Process Ensures team members properly document interactions in the Case Management tool. Continually evaluates knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers. Leads continuous improvement workshops and projects. Identifies and leads efforts to improve customer service excellence and efficiency. Design, develop, and deliver analytics to measure customer service quality, efficiency, and broader HR impact. Support the transition of new responsibilities to the HR Service Center. Responsible for maintaining the Service Center Catalog to ensure its accuracy related to tasks and owners. Team/Culture Ensure that all Bright Horizons policies and procedures are followed and that employees are treated fairly in line with policies and our HEART... For full info follow application link. Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

#J-18808-Ljbffr

  • Service Supervisor

    1 month ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the industry’s premier parts...

  • Service Center Lead

    3 weeks ago

    Charleston, United States Johnson Service Group Full time

    Johnson Service Group, a nationally recognized staffing firm, is targeting a Service Center Lead for our industrial manufacturing client, local to the Charleston, WV area. The incumbent would be responsible for performing installations, repairs, troubleshooting and PM on electrical distribution equipment, while having oversight of the shop...

  • Service Center Lead

    1 week ago

    Charleston, United States Johnson Service Group Full time

    Johnson Service Group, a nationally recognized staffing firm, is targeting a Service Center Lead for our industrial manufacturing client, local to the Charleston, WV area. The incumbent would be responsible for performing installations, repairs, troubleshooting and PM on electrical distribution equipment, while having oversight of the shop...

  • Residential Services Supervisor- $250 Starting

    1 month ago

    Charleston, West Virginia, United States NHS Northstsar Full time

    Overview The Residential Services Supervisor (RSS) is responsible for the ground level operations in one of our residential program sites, which are located throughout the Iron Range. The RSS provides leadership and supervision to the direct care staff working in the assigned program, helps manage program and consumer finances, generates staff schedules,...

  • Service Supervisor

    4 weeks ago

    Charleston, United States Crane 1 Services Full time

    Job DescriptionJob DescriptionThe Service Supervisor reports directly to the Operations / Branch Manager and is responsible for leading the operations overall success, through the development of people, sales, and growth; while concentrating on the aftermarket service including repair of industrial hoists and cranes while continuing to develop long-term...

  • Service Supervisor

    1 week ago

    Charleston, United States Crane 1 Services Full time

    Job DescriptionJob DescriptionThe Service Supervisor reports directly to the Operations / Branch Manager and is responsible for leading the operations overall success, through the development of people, sales, and growth; while concentrating on the aftermarket service including repair of industrial hoists and cranes while continuing to develop long-term...

  • RN Nursing Supervisor, Nights

    1 day ago

    Charleston, United States Charleston Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSE.Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference!Charleston Healthcare Center is...

  • Service Center Director

    4 weeks ago

    Charleston, United States Brown Equipment Company BEC Full time

    JOB DETAILS Job Type: Full-time FULL JOB DESCRIPTION WHO ARE WE? Brown Equipment Company (BEC) is a privately owned, heavy equipment dealership focusing on the private and government sectors within the Midwest. As a leading dealership, we continue to expand our portfolio partnering with innovative manufacturers to provide robust, comprehensive solutions to...

  • RN Nursing Supervisor, Nights

    2 days ago

    Charleston, United States Charleston Healthcare Center Full time

    Charleston Healthcare Center - A DEEPER COMPASSION, FOR A HIGHER PURPOSE.Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a...

  • HR and Security Manager

    2 weeks ago

    Charleston, United States Vickers & Nolan Enterprises Full time

    VNE has earned a reputation for exceptional performance, innovation, agility, and responsiveness in the Intelligence Community (IC). We attack our mission with a comprehensive understanding of the data available and required; skilled research, design, development, integration, and testing of systems and software solutions; expertise in...

  • Sales and Service Coordinator

    3 weeks ago

    Charleston, United States Service Experts Full time

    Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: Location Name: Pardee Service Experts Heating and Air Location Address: 1952 Belgrade Ave. Charleston, SC 29407Pay: $18.00 - $23.00 an hour DOE Join the team of experts and realize your...

  • Residential Services Supervisor- $250 Starting

    7 days ago

    Charleston, West Virginia, United States NHS Northstsar Full time

    Overview The Residential Services Supervisor (RSS) is responsible for the ground level operations in one of our residential program sites, which are located throughout the Iron Range. The RSS provides leadership and supervision to the direct support staff working in the assigned program, helps manage program and consumer finances, generates staff schedules,...

  • MRI Supervisor

    3 weeks ago

    Charleston, West Virginia, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as an MRI Supervisor? At Trident Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsTrident Medical Center, offers a total rewards package that supports the...

  • MRI Supervisor

    1 week ago

    Charleston, West Virginia, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as an MRI Supervisor? At Trident Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsTrident Medical Center, offers a total rewards package that supports the...

  • Stroke Program Coordinator

    4 weeks ago

    Charleston, United States Charleston Area Medical Center Full time

    Job Summary Develop, implement and sustain the disease management program for the adult stroke disease management program across the continuum of care. In collaboration with the interdisciplinary team, develops, maintains and monitors stroke practice, guidelines, and order sets. Design and analysis of utilization opportunities, development of strategies to...

  • Stroke Program Coordinator

    1 week ago

    Charleston, United States Charleston Area Medical Center Full time

    Job Summary Develop, implement and sustain the disease management program for the adult stroke disease management program across the continuum of care. In collaboration with the interdisciplinary team, develops, maintains and monitors stroke practice, guidelines, and order sets. Design and analysis of utilization opportunities, development of strategies to...

  • Supervisor of Operations

    2 months ago

    Charleston, United States VirtuALLY.io Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insurance The supervisor of the Continuous Patient Monitoring Department reports to the Manager of Continuous Patient Monitoring Department. Under general supervision, the Supervisor of the Continuous Patient Monitoring Department provides supervision of the...

  • Contact Center Service Representative

    1 month ago

    Charleston, United States South Carolina Federal Credit Union Full time

    Description Contact Center Service Representative/Phone Banker Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. *This position is predominately remote; however, you may be required to come onsite as needed. Are you passionate about helping others? Do you enjoy...

  • Contact Center Service Representative

    1 week ago

    Charleston, United States South Carolina Federal Credit Union Full time

    Description Contact Center Service Representative/Phone Banker Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. *This position is predominately remote; however, you may be required to come onsite as needed. Are you passionate about helping others? Do you enjoy...

  • Retail Supervisor

    3 weeks ago

    Charleston, West Virginia, United States CROSSMARK Full time

    Job PostingRetail Supervisor - InventoryStarting Wage From: $20.00-$25.00Part Time: Paid hours depend on your availability and business need. Ability to work varied, traditional and non-traditional hours, including flexible schedules. The more you are available, the more you can earnBenefits of Working with WISHiring Immediately Career Growth : WIS is...