Service Center Director

2 weeks ago

Charleston, United States Brown Equipment Company BEC Full time

JOB DETAILS

Job Type: Full-time FULL JOB DESCRIPTION

WHO ARE WE? Brown Equipment Company (BEC) is a privately owned, heavy equipment dealership focusing on the private and government sectors within the Midwest. As a leading dealership, we continue to expand our portfolio partnering with innovative manufacturers to provide robust, comprehensive solutions to our customers. At BEC, we pride ourselves on offering our customers outstanding service, and our commitment to a customer-first philosophy has always been our highest priority. POSITION SUMMARY: The Service Center Director strategizes and develops long-term plans that usher in new levels of productivity and success at BEC. The Service Center Director is responsible for the growth and profitability of the service center. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. RESPONSIBILITIES: Manages overall branch operations to ensure safety, productivity, excellent customer service and profitability Collaborates with the Director of Sales and Equipment Consultants to ensure alignment between sales and service center growth goals Identifies and measures customer satisfaction by engaging with the sales team in rectifying customer issues related to operations and/or the service department Collaborates with ownership in the development of performance goals and long-term operational plans Responsibility and review of reports to include profit and loss statements, monthly operating reviews, yearly budgets and other reports detailing operational status Leads team with integrity to establish and maintain a trusting, inclusive, and productive environment Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA, DOT, etc. Right-to-Know etc. Evaluates and assist in management of fleet and inventory to ensure customer demands are met Develops, implements and directs employee assessment program for service center Devises strategies and work with project management to implement process improvements to maximize outputs and minimize costs Builds and maintains relationships with all departments, external partners and vendors to make decisions regarding operational activities and strategic goals Plans, monitors, and analyzes key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. KNOWLEDGE, SKILLS, AND ABILITIES Knowledgeable of multiple operational functions and principles, including finance, customer service, production and employee engagement Strong time management and organization skills Sound problem-solving skills Must possess intermediate computer skills Excellent communication, sales and customer service skills Ability to positively lead a team while fostering and maintaining a cohesive team environment EDUCATION and/or EXPERIENCE Bachelor's degree in business preferred or four to ten years related experience Previous sales and management experience BEC offers a comprehensive compensation package to include: Company vehicle Competitive Pay Medical, Dental and Vision Insurance 401(k) Retirement Plan with Company Match Paid Time Off (PTO) and Holidays 401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule: Monday to Friday Application Question(s): Do you have Heavy Equipment rental and sales experience?

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