BHOM Assistant General Manager

1 month ago


Honolulu, United States B.HOM Student Living Full time

Job Details Level: Experienced Job Location: Hale Mahana Apartments - Honolulu, HI Position Type: Full Time 30-40 hours per week Salary Range: $27.00 - $31.00 Hourly Job Shift: Day - including weekend and oncall Description BHOM Student Living has an established foundation of experience, resources, and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefits package: 3 Weeks of Paid Time Off Birthday Paid Day Off BHOM Gives Back (Paid Volunteer Time Off) 13 Paid Holidays BHOM Paid Leave Sabbatical Education Reimbursement Employee Assistance Program Qualifications Position Summary: The Assistant General Manager is responsible for assisting the General Manager with the management of all on-site operations and achieving property financial and operational objectives as defined by management. Duties include ensuring all traffic, prospect, leasing, renewal and revenue data is accurate, producing daily, weekly and monthly activity and operating reports, and correctly maintaining resident files. The position also works closely with the General Manager and other managers to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws. Essential Job Functions: Work with the General Manager and other members of the property team to maximize revenues and adhere to budgeted cost parameters. Work with office staff and collection agencies to manage collections. Take service requests from residents and work with maintenance team to ensure adherence to customer service standards. Work closely with the General Manager to ensure operational standards and procedures are established, implemented and monitored. Assist Resident Life Director with scheduling, organizing and hosting resident functions. Show and lease apartments; inspect units, common areas and property to ensure adherence to property standards. Maintain awareness of customer acceptance and satisfaction. Work with legal counsel and local officials to perform evictions as required. Keep abreast of industry trends and local market conditions. Compile data for special and periodic reports as requested. Train and develop on-site team members according to company policy and procedures. Schedule turn keys and ensure apartment units are available for scheduled move-ins. Ensure adherence to Company and state safety standards, policies and procedures. Other duties as assigned. Minimum Qualifications/Skills: Previous experience in property management. Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law. Proficient in MS Office applications and strong computer technology skills. Excellent verbal and written communication skills. Ability to communicate effectively with all levels of staff. Customer-centric focused personality. Ability to effectively supervise and motivate staff members. Self-motivated and self-directed. Knowledge of and experience with applicable software. Ability to assert oneself with a high level of self-confidence. Perseverance to accomplish and successfully implement long-term goals. Desired Qualifications/Skills: Bachelor's Degree. Previous experience in student housing. Work Schedule: Generally, 9am-6pm, Monday-Friday, with extended hours and/or weekends as needed. Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment. Employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, and communicate regularly and effectively with others. This position requires close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required. BH/B.HOM is an Equal Employment Opportunity Employer. #J-18808-Ljbffr



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