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Customer Service Team Member

4 months ago

Waite Park, United States Fleet Farm Full time

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers expectations.

Job duties:

  • Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customers purchase and bag merchandise.
  • Handle customer exchanges, returns, and complaints effectively.
  • Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
  • Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
  • Cashiers are outgoing and engaging. Must love working with people.
  • Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
  • Extend offers for the Extended Protection Policy to qualifying items.
  • Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
  • Remain knowledgeable about the store for customer questions.
  • Restock items efficiently and accurately. Ensure assigned area is always presentable.
  • Deliver an outstanding shopping experience for customers.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

  • High School Diploma or GED preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
  • Knowledge of basic cash handling procedures, including simple math.

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