Infrastructure Specialist

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Infrastructure Specialist

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locations

US - Amesbury (MA)

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R03858

Munters is a global leader in energy efficient and sustainable air treatment solutions. Our products and service are crucial to the success of other companies in a number of industries, from manufacturing and pharmaceutical to food and agriculture. We are looking for an Infrastructure Specialist to join our growing team
In this role you will:
Work as part of the IT Operations End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
Provide expert level technical support of end user hardware, software, mobile devices, and peripherals
Be responsible for timely ticket resolution and closure
Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
Act as a point of escalation for other team members
Execute pc refresh process including imaging, deployment, equipment returns and replacements.
Support the employee onboarding and off-boarding processes including imaging, deployment and account creation.
Perform other duties and projects as assigned
Qualifications
You have the ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
You have excellent oral/written problem solving and customer service skills required
You have working knowledge or experience working within the ITIL framework
You are able to troubleshoot and diagnose complex hardware problems
Expert knowledge of the Microsoft Office Suite in including O365
You have knowledge of enterprise systems configuration management systems (i.e. SCCM)
You have expertise with Windows 10 operating systems. Exposure to Windows server.
You have mobile device experience with Apple IOS platforms
You have 5+ years Desktop Support experience in a medium to large size organization

BENEFITS:
Medical, dental and vision
401K
PTO
Referral bonuses
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check.

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We are Munters

Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment. At Munters, your journey is our journeylet's innovate for a brighter future together.

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