Account Manager

4 weeks ago


Omaha, United States Fulcrum Reliability Systems Full time

Description

We are seeking a dynamic and results-driven Account Manager to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our valued clients, ensuring their satisfaction, and driving business growth. If you have a passion for customer success, excellent communication skills, and a proven track record in account management, we invite you to apply.

Responsibilities

Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client stakeholders. Act as the main point of contact and advocate for clients, addressing their needs and concerns effectively. Account Growth and Upselling: Identify opportunities for account growth and upselling of products or services. Collaborate with internal teams to develop tailored solutions that meet client objectives. Strategic Account Planning: Create and implement strategic account plans to achieve client goals and objectives. Proactively assess, clarify, and validate client needs on an ongoing basis. Communication and Presentation: Deliver compelling presentations to clients, showcasing the value of our products or services. Communicate effectively to both clients and internal teams, ensuring a clear understanding of client expectations. Issue Resolution: Address and resolve client issues promptly, collaborating with internal teams to provide timely and effective solutions. Work to prevent issues through proactive account management strategies. Contract Negotiation and Renewals: Lead contract negotiation processes and renewals. Ensure that contract terms align with client expectations and company objectives. Market Knowledge: Stay informed about industry trends, market conditions, and competitors to identify opportunities and potential challenges.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in account management or a similar client-facing role. Strong communication and interpersonal skills. Ability to understand client needs and build lasting relationships. Strategic thinking and problem-solving abilities. Familiarity with CRM software and Microsoft Office suite. Results-oriented with a focus on customer satisfaction.

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